Customer Service Representative
2 weeks ago
KV Marketing Solutions is hiring " Customer Service/ Complaints handling" agents for the Australian process.
**Key result areas-**
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure the resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers.
**Requirements and skills-**
- Proven customer support experience or experience as a Client Service Representative
- Track record of over-achieving quota
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- High school diploma
**Salary**: ₹18,000.00 - ₹25,000.00 per month
**Benefits**:
- Health insurance
- Leave encashment
- Provident Fund
Schedule:
- Morning shift
- Night shift
- Rotational shift
Supplemental pay types:
- Overtime pay
Ability to commute/relocate:
- Mohali, Punjab: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Bachelor's (preferred)
**Experience**:
- Customer service (required)
- total work (required)
**Language**:
- English (required)
**Speak with the employer**
+91 7087295444
- Health insurance
-
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