Production Support Representative

3 months ago

Pune, India FIS Global Full time

**Position Type**:
Full time
**Type Of Hire**:
Experienced (relevant combo of work and education)
**Education Desired**:
Bachelor of Engineering
**Travel Percentage**:
5 - 10%
As the world works and lives faster, FIS is leading the way. Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we’d like to ask you: Are you FIS?

**About the role**:
This role has two key aspects:

- Ensuring the support for the client from the Start of the Project till its completion at Go-live.

Both demand strong technical, analytical, and planning skills. Extremely effective communication skills are essential as this role is client facing.

**About the team**:
**What you will be doing**:

- Reporting to the client on continuous monitoring of availability, attainment of SLAs, and Service Level Credits.
- Respond to incidents raised by the client and/or FIS relating to the Application environments and ensure that SLAs are met.
- Collaboratively develop policies, procedures, and reporting methods for Managed Services with the Application Support team
- Manage the processes required to maintain the client’s Production and test environments for Application, including deploying upgrades, hot-fix, and data-fix scripts.
- Execute the scripts required to maintain the client’s environments.
- Adhere to the policies, procedures and reporting for the Managed Testing Service.
- Help develop, maintain, and execute automated test scripts based on client business scenarios.
- Assist in managing the processes required to maintain the Managed Testing Service environments, including database refreshes.
- Provide guidance and instruction to other members of the Managed Services Team.
- Maintain regular contact with the client including monthly reports and review meetings.
- Liaise with the wider Client Services and Asset Finance teams.
- Participate in data protection, security, and audit tasks.


**What you will need**:

- Bachelor’s degree in computer science or equivalent.
- 3+years experience
- Mandatory knowledge of Windows Servers, IIS, and any Azure components.
- Mandatory knowledge of Public, Private Networking. Azure Networking knowledge is an added advantage.
- Strong deployment/implementation planning skills
- Azure DBA Skills are added advantage.
- Strong troubleshooting skills.
- Excellent written/verbal communication with client and wider team (English must be very clear on the phone)
- Able to establish a rapport with customer and colleagues.
- Excellent time management and self-motivation, able to lead, direct and motivate others.
- Able to evaluate and prioritize issues.
- Awareness of Change Management procedures and ITIL processes

**Bonus if you have**:

- Basic knowledge of Terraform.
- Any deployment tool - Octopus/Harness
- Any repository tool such as Bitbucket/GitHub
- Windows PowerShell Scripting
- Basic Linux Commands and troubleshooting

**What we offer you**:
At FIS, you can learn, grow and make an impact in your career.
- Extensive Health Benefits Program along with the Family Protection Plan
- Best-in-class career mobility options across the globe
- Award-winning learning offerings for career development
- Adaptable home - office work model
- Opportunity to work with global teams and clients

**Privacy Statement**

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

**Sourcing Model**

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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