Customer Co-ordinator
7 days ago
**Customer Care**:
- Manage and respond to incoming customer inquiries promptly and professionally.
- Provide information about ambulance services, including response times, capabilities, and pricing.
- Maintain a high level of customer satisfaction through effective communication and problem resolution.
- **Sales Service**:
- Proactively engage with potential customers to promote ambulance services and generate sales leads.
- Collaborate with the sales team to achieve revenue targets and business objectives.
- Utilize persuasive communication skills to convert inquiries into sales opportunities.
- **Coordination**:
- Efficiently coordinate ambulance dispatches based on the nature and urgency of the requests.
- Liaise with emergency response teams, drivers, and medical personnel to ensure timely and accurate service delivery.
- Maintain detailed records of service requests, dispatches, and customer interactions.
- **Documentation**:
- Prepare and maintain accurate documentation related to customer interactions, sales leads, and service delivery.
- Ensure compliance with relevant regulations and standards governing ambulance services.
- **Requirements**:
- Proven experience in customer service and sales, preferably in the healthcare or emergency services sector.
- Strong communication skills, both written and verbal.
- Knowledge of emergency medical services and ambulance operations.
- Ability to work in a fast-paced and high-pressure environment.
- Excellent organizational and multitasking abilities.
- Familiarity with CRM software and other relevant tools.
- Understanding of regulatory requirements related to ambulance services.
**Job Types**: Full-time, Permanent
**Salary**: ₹8,086.00 - ₹28,596.29 per month
**Benefits**:
- Food provided
Schedule:
- Day shift
- Fixed shift
**Education**:
- Bachelor's (preferred)
**Experience**:
- total work: 1 year (preferred)
Ability to Commute:
- Mumbai, Maharashtra (required)
Ability to Relocate:
- Mumbai, Maharashtra: Relocate before starting work (required)
Work Location: In person
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