Reservation Agent
2 weeks ago
Customer service:
Answering guest inquiries, resolving issues, and ensuring a positive experience
Reservations:
accurate
Room charges:
Processing cancellations, modifications, and room charges, and entering information
into the hotel's system
Upselling:
Creating packages to increase room sales and revenue, and recommending property
facilities
Coordination:
Coordinating with the customer support department and vendors, and ensuring a
smooth pre-arrival experience
Reporting:
Supporting the commercial team with daily reporting, and ensuring revenue and
upselling are maximized
Compliance:
Following policies and procedures, and ensuring compliance with quality assurance
and standards
Other responsibilities may include:
Making reservations for travel-related services like tickets, coaches, and meals
Mentoring junior team members
Researching market trends to improve productivity and innovation
Ensuring a proper handover of booking details to the operations team
**Job Types**: Full-time, Permanent
Pay: ₹25,000.00 - ₹30,000.00 per month
**Benefits**:
- Paid sick time
- Provident Fund
Schedule:
- Day shift
- Monday to Friday
Supplemental Pay:
- Commission pay
- Performance bonus
- Yearly bonus
**Experience**:
- total work: 1 year (preferred)
Work Location: In person
**Speak with the employer**
+91 7016957522
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