Front Desk Agent

6 months ago


Parvat Gam Surat Gujarat, India Abkps outsourcing PVT.LTD Full time

**ABkps Outsourcing Pvt Ltd**

FRONT DESK AGENT FOR HOTELS

**Job Title : FRONT DESK AGENT For U.S. Based Hotels (Onsite Position)**

**-->Job Duties and Responsibilities**
- check in/check out.
- Coordinating with the ground staff of the Hotel.
- Answer and address incoming phone calls in a timely and polite manner
- Clearly determine the purpose of the call. Efficiently manage multiple phone calls.
- Deal with queries and provide correct information
- Take reservations
- Handle modifications or cancellations of existing reservations
- Handle and resolve guest complaints
- Be able to answer any questions relevant to a guest's reservation, hotel amenities, driving

directions, area information, billing questions, etc.
- Take and deliver messages accurately and completely.

**-->Qualifications**
- High school diploma
- knowledge of administrative and clerical procedures
- knowledge of customer service principles and practices
- Be able to work overnight

**Skills**
- Strong Verbal and Written communication skills (English)
- Attentive listener
- Professional personal presentation
- Customer service oriented
- Organized
- Stress tolerance
- Show Initiative
- Problem solver

**Available shifts: (7:30AM -3:30PM, 3:30PM - 11:30PM & 11:30PM - 7:30AM)**

**(6 days working a week, rotational week off)**

**Location : Surat**

**Salary : 15,000-25,000**

**Freshers are can apply.**

**Job Types**: Full-time, Permanent, Fresher

**Salary**: ₹15,000.00 - ₹25,000.00 per month

Schedule:

- Day shift
- Evening shift
- Morning shift
- Night shift
- Rotational shift

Supplemental pay types:

- Overtime pay
- Shift allowance

Ability to commute/relocate:

- Parvat Gam, Surat, Gujarat: Reliably commute or planning to relocate before starting work (preferred)

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)

**Language**:

- English (required)


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