Front Office Associate
2 months ago
We are looking for a Hotel **Front Office Associate** to serve as our guests’ first point of contact and manage all aspects of their accommodation.
Hotel **Front Office Associate** responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you.
**Responsibilities**:
- Perform all check-in and check-out tasks
- Manage online and phone reservations
- Inform customers about payment methods and verify their credit card data
- Register guests collecting necessary information (like contact details and exact dates of their stay)
- Welcome guests upon their arrival and assign rooms
- Provide information about our hotel, available rooms, rates and amenities
- Respond to clients’ complaints in a timely and professional manner
- Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
- Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
- Upsell additional facilities and services, when appropriate
- Maintain updated records of bookings and payments
**Job Types**: Full-time, Permanent
Pay: ₹14,000.00 - ₹16,000.00 per month
**Benefits**:
- Food provided
- Health insurance
- Provident Fund
Schedule:
- Day shift
- Rotational shift
Supplemental Pay:
- Yearly bonus
**Education**:
- Diploma (preferred)
**Experience**:
- Hotel management: 1 year (required)
- total work: 1 year (required)
**Language**:
- English (required)
Work Location: In person
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