Customer Service Executive

1 week ago


Nagpur, India Dhandhania Infotech Full time

1. A professional approach in answering calls and provide information about products and services, taking input of issues and their redressal thereof.

2. Maintaining records of transactions and interactions.

3. Appropriate and timely follow-ups wherever required.

4. Escalate unresolved queries to respective departments for accurate redressal.

5. Familiar with CRM systems and practices.

Competencies and Skills Required

1. Good Communication Skills

2. Good Listening & Problem Solving Skills

3. Ability to take and handle Stress and Pressure

4. Good Interpersonal Skills

5. Exhibiting patience in order to appease the most difficult clients

6. Following through on inquiries to ensure completion and satisfaction of work

7. Negotiating acceptable terms for both the company and the customer

Education Qualification :Any Graduates/Undergraduates

Experience:1 -4 years

Should be ready to do night shift

**Salary**: ₹25,000.00 - ₹30,000.00 per month

Schedule:

- Night shift
- UK shift
- US shift

Ability to commute/relocate:

- Nagpur, Maharashtra: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 4 years (preferred)
- Customer service: 4 years (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)



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