Airline Customer Contact Centre Agent
1 month ago
Be part of the 5-star team. Grow and develop your career through this opportunity.
We are looking for Agents to join our team for Qatar Airways Ahmedabad Contact Centre in India. This is an exciting opportunity to explore and be part of the Aviation industry.
Your specific responsibilities will include:
- Respond professionally to customer calls and queries. Sell, up-sell and cross-sell Qatar Airways products and services to the customers.
- Receive in-bound calls from customers in order to provide information/ updates as and when required.
- Handle multi-products and services as required and escalate queries to your Senior Contact Centre staff when appropriate.
- Create new reservations and make changes to existing reservations. Provide quotes on the correct fares and rules of carriage issuance and re-issuance of tickets.
- Process refunds
Upon joining, you will undergo 6 weeks of classroom training and 4 weeks of On-the-Job training on Amadeus system and Qatar Airways products and policies. We have a team of experts and industry professionals who will support and work with you through-out your training journey.
If you are successful, you will receive a competitive salary package, travel benefits, health insurance, relocation support (for those residing outside Ahmedabad), annual leave, transportation support for night shift and other benefits applicable as per local labor law.
If you have what it takes to deliver the best, then this opportunity is for you.
Be part of an extraordinary story
Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.
Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.
Together, everything is possible
**Qualifications**:
About you
Education background and Experience
- High School Qualification with 2 years of relevant experience in Airline reservation and ticketing, Airport check-ins, Contact/ call centre.
- Relevant experience in GDS System (Amadeus) is essential. Having IATA or Airline Basic Tariff course certification can be consider.
- Computer Literate ideally with previous knowledge of contact centre/ reservation and ticketing systems.
- Good typing skills.
Communication Skills
- Excellent written and spoken English.
- Display active listening skills
- Efficient in managing call from a high-volume and fast-paced environment.
- Strong comprehension and articulate.
Qualification and skills
- Interactive, customer service oriented with warm, cheerful and expressive personality.
- Customer focused and always drives customer satisfaction when responding to customer enquiries and calls.
- Polite, reliable, knowledgeable and able to adapt to changing requirements.
- Open to new learnings and flexible to adapt to new concepts and system.
- Able to perform under pressure.
- Flexible to work on shifts.
You must be willing to relocate or to be based in Ahmedabad
About Qatar Airways Group
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before.
So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.
We have other current jobs related to this field that you can find below
-
Airline Customer Contact Centre Agent
2 months ago
Ahmedabad, India Qatar Duty Free Full timeBe part of the 5-star team. Grow and develop your career through this opportunity. We are looking for Agents to join our team for Qatar Airways Ahmedabad Contact Centre in India . This is an exciting opportunity to explore and be part of the Aviation industry. As Customer Contact Centre Agent, you will provide service excellence to Qatar Airways...
-
Airline Customer Contact Centre Agent
2 weeks ago
Ahmedabad, India Qatar Duty Free Full timeBe part of the 5-star team. Grow and develop your career through this opportunity. We are looking for Agents to join our team for Qatar Airways Ahmedabad Contact Centre in India . This is an exciting opportunity to explore and be part of the Aviation industry. As Customer Contact Centre Agent, you will provide service excellence to Qatar Airways...
-
Ahmedabad, India Qatar Duty Free Full timeBe part of the 5-star team. Join us in Qatar Airways Ahmedabad Contact Centre in India . We will hold an Interview Day in QR Ahmedabad Contact Centre in May 2024. Join our award-winning team of Contact Centre experts and take your career to new heights. We are searching for talented individuals to join as Contact Centre Agent based in Ahmedabad,...
-
Ahmedabad, India Qatar Duty Free Full timeBe part of the 5-star team. Join us in Qatar Airways Ahmedabad Contact Centre in India . We will hold an Interview Day in QR Ahmedabad Contact Centre in May 2024. Join our award-winning team of Contact Centre experts and take your career to new heights. We are searching for talented individuals to join as Contact Centre Agent based in Ahmedabad,...
-
Customer Services Agent
7 days ago
Ahmedabad, Gujarat, India Qatar Airways Full timeWelcome to a world where ambitions fly high! Join our award-winning team of culturally-diverse professionals and take your career to new heights. We are looking for talented individuals, to be part of our team based at our office in Ahmedabad, India. Join us as Customer Services Agent! Based in Ahmedabad Contact Centre, you will provide service...
-
Customer Service Agent
2 months ago
Ahmedabad, India Agha Caravan International Full time**Customer Service Agent for leading gulf airline call centre in Ahmedabad** - Salary - **36900 INR** per month (in hand) - **HSC with min 1 year **experience in customer service industry or **Graduate.**: - **Fluent English**: - Duty hours - **8 + 1 hour break**: - Weekly off - **Rotational**: - Work location - **Ahmedabad (on site)** **Contact us...
-
Customer Service Agent
3 weeks ago
Ahmedabad, India Adecco India Pvt. Ltd. Full time**Urgent Opening for the role of Customer Service Agent (Inbound Process) with an International Airlines for Ahmedabad location** **Company: International Airlines** **Department: Contact Center** **Location: Ahmedabad** **Experience: Minimum 1 year into International Customer Service (Voice)** **Qualification: Any graduate / High School** **Shift:...
-
Customer Services Agent
4 weeks ago
Ahmedabad, Gujarat, India Qatar Airways Full timeJob Requirements Qatar Airways Contact Centre Recruitment Event - Customer Services Agent | IndiaJob Title: Customer Services AgentCompany Name: Qatar AirwaysLocation: Ahmedabad - AMD, IndiaSalary: Competitive Salary PackageQualification: High School Qualification with 1 year of customer service experienceCategory: Customer ServiceClosing Date: August 31,...
-
Customer Services Agent
2 weeks ago
Ahmedabad, Gujarat, India Qatar Airways Full timeJob Requirements Qatar Airways Contact Centre Recruitment Event - Customer Services Agent | IndiaJob Title: Customer Services AgentCompany Name: Qatar AirwaysLocation: Ahmedabad - AMD, IndiaSalary: Competitive Salary PackageQualification: High School Qualification with 1 year of customer service experienceCategory: Customer ServiceClosing Date: August 31,...
-
Customer Services Agent
17 hours ago
Ahmedabad, Gujarat, India Qatar Airways Full timeJob Requirements Qatar Airways Contact Centre Recruitment Event - Customer Services Agent | IndiaJob Title: Customer Services AgentCompany Name: Qatar AirwaysLocation: Ahmedabad - AMD, IndiaSalary: Competitive Salary PackageQualification: High School Qualification with 1 year of customer service experienceCategory: Customer ServiceClosing Date: August 31,...
-
Customer Services Officer
2 weeks ago
Ahmedabad, Gujarat, India Qatar Airways Full time**About the role** We are recruiting for the role Customer Services Officer within Customer Contact Centre based in Ahmedabad, India. The Customer Services Officer is responsible for all service delivery aspects of the Contact Centre. You will manage the service quality, service levels and revenue generation through teams in accordance with defined...
-
Contact Centre Representative
2 months ago
Ahmedabad, Gujarat, India Whiteice Network Full time**Contact Centre Representative - WNTCCR30032023** - Counselling around 80-100 customers over the phone every day explaining about Company. - Calling on leads generated through various online and offline campaigns. - Maintaining long-lasting relationships with existing customers through exceptional after - sales service. - Utilizing virtual meetings to build...
-
Tele Caller
2 months ago
Ahmedabad, Gujarat, India Rao Group of Companies Full time**Tele Caller - Contact Centre** - Answering inbound calls and making outbound calls & do the entry in CRM/IMS & forward it to the concern departments. - Fill all the inquiry details in the CRM/IMS and update the follow-up with proper remarks. - CRM / IMS checking - Cross-Selling - Any other work assigns by Manager or Management
-
Contact Centre Recruitment Event
3 weeks ago
Ahmedabad, Gujarat, India Qatar Airways Full timeWelcome to a world where ambitions fly high! Qatar Airways recruitment team will be coming to Noida, Uttar Pradesh & Gurgaon, New Delhi by end of January 2023. Join our award-winning team of culturally-diverse professionals and take your career to new heights. We are looking for talented individuals, to be part of our team based at our office in...
-
Customer Services Officer
1 week ago
Ahmedabad, Gujarat, India Qatar Airways Full timeAbout the role As a Customer Services Officer based in Ahmedabad India, you will be responsible for all service delivery aspects of the Contact Centre. Manage service quality and service levels and revenue generation through teams in accordance with defined targets. Implement policies and processes designed to continuously improve operational performance....
-
Customer Services Agent
3 weeks ago
Ahmedabad, India Qatar Airways Full timeJob Requirements Qatar Airways Contact Centre Recruitment Event - Customer Services Agent | IndiaJob Title: Customer Services AgentCompany Name: Qatar AirwaysLocation: Ahmedabad - AMD, IndiaSalary: Competitive Salary PackageQualification: High School Qualification with 1 year of customer service experienceCategory: Customer ServiceClosing Date: August 31,...
-
Customer Services Agent
2 weeks ago
Ahmedabad, India Qatar Airways Full timeJob Requirements Qatar Airways Contact Centre Recruitment Event - Customer Services Agent | IndiaJob Title: Customer Services AgentCompany Name: Qatar AirwaysLocation: Ahmedabad - AMD, IndiaSalary: Competitive Salary PackageQualification: High School Qualification with 1 year of customer service experienceCategory: Customer ServiceClosing Date: August 31,...
-
Contact Centre Recruitment Event
21 hours ago
Ahmedabad, Gujarat, India Qatar Airways Full timeWelcome to a world where ambitions fly highQatar Airways recruitment team will be coming to Indore, Madhya Pradesh by March 2023.Join our award-winning team of culturally-diverse professionals and take your career to new heights.We are looking for talented individuals, to be part of our team based at our office in Ahmedabad, India.***Join us as Customer...
-
Contact Centre Recruitment Event
17 hours ago
Ahmedabad, Gujarat, India Qatar Airways Full timeWelcome to a world where ambitions fly highQatar Airways recruitment team will be coming to Bangalore by end of January 2023.Join our award-winning team of culturally-diverse professionals and take your career to new heights.We are looking for talented individuals from Bangalore and/ or other nearby cities, to be part of our team based at our office in...
-
Ahmedabad Interview Event
3 weeks ago
Ahmedabad, Gujarat, India Qatar Airways Full timeJoin us in **Qatar Airways Ahmedabad Contact Centre in India**. We will hold an Interview Day in QR Ahmedabad Contact Centre in May 2024. Join our award-winning team of Contact Centre experts and take your career to new heights. We are searching for talented individuals to join as Contact Centre Agent based in Ahmedabad, India. Your specific...
