Customer Services Agent

3 weeks ago

Ahmedabad, India Qatar Airways Full time
Job Requirements

Qatar Airways Contact Centre Recruitment Event - Customer Services Agent | India


Job Title: Customer Services Agent

Company Name: Qatar Airways

Location: Ahmedabad - AMD, India

Salary: Competitive Salary Package

Qualification: High School Qualification with 1 year of customer service experience

Category: Customer Service

Closing Date: August 31, 2023


Job Description:


Ready to elevate your career with a world-renowned airline? Join Qatar Airways as a Customer Services Agent and be part of an award-winning team that's dedicated to providing exceptional service to our customers. We're seeking talented individuals from various Indian cities to join our team at the Ahmedabad Contact Centre in India.


As a Customer Services Agent, you'll be responsible for delivering service excellence to Qatar Airways customers via telephone, ensuring that every interaction leaves a lasting positive impression. Your role will involve handling reservations, ticketing, fare inquiries, and processing refunds, all while supporting E-commerce and Frequent Flyer Program activities.


Key Accountabilities:


  • Responding to customer inquiries via telephone, email, fax, web chat, and social media.
  • Generating and maintaining reports as necessary.
  • Upselling and cross-selling Qatar Airways products and services to customers.
  • Performing fraud prevention checks.
  • Initiating outbound calls to provide timely information to customers.

Be Part of Something Extraordinary:


At Qatar Airways, there's no limit to your potential. Join us to build your skills, take on exciting challenges, and be part of a global community. You'll have the opportunity to make a significant impact, contribute to our future success, and achieve the extraordinary. Join us in daring to achieve the impossible.


About You:


To succeed in this role, you should have:


  • High School Qualification with 1 year of customer service experience.
  • Preferred background in Reservation & Ticketing (GDS system experience - Amadeus/SITA, etc.).
  • Contact center experience is advantageous.
  • Excellent written and spoken English communication skills.
  • Customer-focused attitude with a friendly and expressive personality.
  • Flexibility to work in 24x7 shifts.
  • Willingness to relocate to Ahmedabad.

Benefits Include:


  • Competitive salary package.
  • 8 weeks of comprehensive professional training.
  • Dynamic and engaging work environment.
  • Exciting travel benefits to explore the world.
  • Social benefits package, including medical insurance and yearly bonus.

About Qatar Airways Group:


Our journey began with four aircraft, and today we're a force to be reckoned with, excelling across 12 diverse businesses. We're pioneers, trendsetters, and we don't fear failure. Instead, we embrace challenges and strive for the extraordinary. Join our proud story of growth and determination.


How to Apply:


If you're ready to be part of our 5-star team, take the first step by uploading your CV and completing the online application. Join Qatar Airways and let your ambition soar


FAQs:


Q1: What qualifications do I need for this role?

A1: You should have a High School Qualification with at least 1 year of customer service experience.


Q2: Is prior reservation and ticketing experience necessary?

A2: While not mandatory, having a background in Reservation & Ticketing (GDS system experience - Amadeus/SITA, etc.) is preferred.


Q3: Are there opportunities for professional growth?

A3: Absolutely, Qatar Airways offers comprehensive training, a dynamic work environment, and exciting travel benefits for you and your loved ones.


Q4: How can I apply?

A4: To apply, upload your CV and complete the online application on our website.


Q5: What sets Qatar Airways apart as an employer?

A5: Qatar Airways is known for its commitment to excellence, growth, and fostering a global community. Join us and be part of an extraordinary journey.



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