Inbound Customer Service Representative
1 month ago
Job Title: Process Executive
Location: Bangalore
**Job Type**: Full-Time
Educational Qualification: PUC / Diploma
Language Requirement: Fluent in Kannada/Telegu/Malayalam
**Salary**: 14,500 - 15,800/-per month + Attractive Incentives + ESI and PF Benefits
Shift Timing: Day Shift (9 am to 6 pm)
Weekly Off: Sunday
**Job Summary**:
As a Process Executive for the outbound voice process in our organization, you will play a crucial role in
representing our company to potential customers and delivering exceptional customer service. You will
be responsible for making outbound calls to prospective clients, promoting our products/services, and
meeting performance targets. This role requires strong communication skills, a customer-focused
approach, and the ability to work in a dynamic, fast-paced environment.
Key Responsibilities:
- Make outbound calls to potential customers with a focus on sales, lead generation, or customer
engagement, following the provided script and guidelines.
- Present products/services in a persuasive and informative manner.
- Address customer inquiries, resolve concerns, and provide accurate information.
- Meet or exceed daily/weekly/monthly sales targets and Key Performance Indicators (KPIs) set by
the company.
- Build and maintain positive relationships with customers.
- Ensure active listening, empathy, and problem-solving.
- Generate and maintain reports related to call outcomes and performance metrics.
- Adhere to company policies, industry regulations, and compliance standards.
- Maintain a high level of quality in all interactions and transactions.
**Requirements**:
- Proven experience in outbound sales or customer service is preferred.
- Excellent verbal communication skills and fluency in the required language(s).
- Strong persuasion, negotiation abilities and basic computer skills.
- Willingness to work flexible hours and shifts as required.
Pay: ₹14,500.00 - ₹15,800.00 per month
**Benefits**:
- Health insurance
- Provident Fund
Schedule:
- Day shift
Supplemental Pay:
- Performance bonus
Work Location: In person
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