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Inbound Customer Service Representative

3 months ago

Bengaluru District Karnataka, India Goalcryst India Pvt Ltd Full time

Job Title: Process Executive

Location: Bangalore

**Job Type**: Full-Time

Educational Qualification: PUC / Diploma

Language Requirement: Fluent in Kannada/Telegu/Malayalam

**Salary**: 14,500 - 15,800/-per month + Attractive Incentives + ESI and PF Benefits

Shift Timing: Day Shift (9 am to 6 pm)

Weekly Off: Sunday

**Job Summary**:
As a Process Executive for the outbound voice process in our organization, you will play a crucial role in

representing our company to potential customers and delivering exceptional customer service. You will

be responsible for making outbound calls to prospective clients, promoting our products/services, and

meeting performance targets. This role requires strong communication skills, a customer-focused

approach, and the ability to work in a dynamic, fast-paced environment.

Key Responsibilities:

- Make outbound calls to potential customers with a focus on sales, lead generation, or customer

engagement, following the provided script and guidelines.
- Present products/services in a persuasive and informative manner.
- Address customer inquiries, resolve concerns, and provide accurate information.
- Meet or exceed daily/weekly/monthly sales targets and Key Performance Indicators (KPIs) set by

the company.
- Build and maintain positive relationships with customers.
- Ensure active listening, empathy, and problem-solving.
- Generate and maintain reports related to call outcomes and performance metrics.
- Adhere to company policies, industry regulations, and compliance standards.
- Maintain a high level of quality in all interactions and transactions.

**Requirements**:

- Proven experience in outbound sales or customer service is preferred.
- Excellent verbal communication skills and fluency in the required language(s).
- Strong persuasion, negotiation abilities and basic computer skills.
- Willingness to work flexible hours and shifts as required.

Pay: ₹14,500.00 - ₹15,800.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift

Supplemental Pay:

- Performance bonus

Work Location: In person