Customer Care Associate

2 weeks ago


Mumbai, India Shoppers Stop Full time

The most important end-results for which an incumbent would be held responsible at the end of the year.
- Ensuring maximum conversion of walk in by attending each and every customer.
- Assisting the customers by understand their needs and closing the sale accordingly.
- Increasing the ticket Size by Cross selling and Up-selling.
- Planning and striving to achieve the sales target of the assigned section.
- Taking active feedback from customers through suggestions forms, tablets.
- Educating Customers about the First Citizen Program and ensuring maximum conversions.
- Educating Customers on the mobile app and ensuring maximum downloads.
- Educating the customers on the new promotions & offers.
- To ensure timely closures of all processes related to inventory management and control.
- To receive stocks on floor and display them as per VM norms.
- To maintain the display, ensure proper ironing, folding, piling, colour blocking etc as per VM norms.
- To ensure cleanliness and upkeep of the assigned section.
- Customers and ensure excellent customer service
- Ensuring safety of merchandising through 100 % tagging.
- Cashiering / billing as per the billing process.
- Attend training as per the training schedule and complete all online certifications as per timeline.



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