Customer Care Executive

2 months ago


Kanpur, India Niftel Communication Full time

**Hiring for International Voice Process**

Profile
- Financial Advisor

(Outbound Voice process)

Location
- Kanpur (#workfromoffice )

Salary
- **12K to 18K (based on your comms and interview)**

Qualification
- Any Graduate/PG/Undergraduate (Freshers can also apply)

Job Timing
- **6 pm to 3 am (US Shift)**

**3 pm to 12 am (UK Shift)**

Job description

1. Responsible for making outbound calls(in US) and regular follow up on leads assigned.

2. Build a strong relationship / trust with customers by understanding the customer requirements and suggesting the right product to the Customers.

3. Understand the Customer requirements, encourage them to upgrade /renew the packages.

4. Address all the issues / grievances of customers and help them with a

solution

5. Strictly adhere to the process requirements

6. Responsible for generating Leads and interacting with customer based in UK/US
- 1. Good communication and interpersonal skill

2. Ability to think independently and make decisions

3. Should be a good Team player.

4. Eager to learn new things and implement innovative ideas

5. Persistent and Problem solving abilities

6. Excellent communication and Convincing skills

7. Organizational and time-management skills

8. Should have excellent interpersonal skills.

**Salary**: ₹12,000.00 - ₹18,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Night shift

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Kanpur Nagar, Uttar Pradesh: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Speak with the employer**
+91 8810763955



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