Client Servicing Executive

3 weeks ago

Mumbai, India SOL Brand Solutions Pvt. Ltd. Full time

SOL Brand Solutions Pvt. Ltd.

**Job Description - Client Servicing**

SOL Brand Solutions Pvt Ltd., is the leading company when it comes to exhibitions in India. We also have an arm dedicated to Branding and Digital as well as a presence in Events. We are hiring experienced and committed people for our **Client Servicing** team. If you're dedicated and ambitious, and know how to keep clients’ requirements at the core of your job, SOL Brand Solutions Pvt Ltd. is an excellent place to grow your career.

Your job will entail ensuring that our clients receive exceptional service while the business's sales goals are supported. You will work directly with clients as well as oversee a team of Client Service Representatives. You will work in many different industries, including pharma, healthcare, insurance, and beyond.

**Responsibilities**:

- Introduce our company and its services to leads given to you.
- Maintain a detailed record of each lead and its status.
- Interact with clients, understand their requirements and coordinate with the design team to get a proposal made.
- Make presentations and quotations.
- Go and meet the client and present the designs and gather feedback.
- Work with the MD closely and handle all the tasks related to the MD office and his key clients
- Travel for the show to oversee smooth execution
- Handling and managing and keeping sale lead sheet updated
- Calling sales leads and taking detailed brief and coordinating with design team and production team
- Other key area to perform and take care is Recruitment, Admin, Sales, international operation, new business opportunity, production executing and setting up the organizational process
- Mastermind creative ways to deliver an exceptional client experience
- Develop and oversee the implementation of client service protocols
- Resolve complex client problems or disputes in a professional manner
- Coach and support team members to help them meet departmental goals
- Keep records and documentation of client interactions for training purposes
- Create monthly and quarterly departmental reports to determine whether KPIs are being met and where there is room for improvement

**Qualifications**:

- Proven experience in a leadership role is required
- Prior experience in customer facing roles
- Excellent communication skills and the ability to anticipate the needs of customers
- Must demonstrate strong analytical thinking skills
- Should possess strong problem solving skills and the ability to make sound judgement calls
- Superior organizational and time management skills
- Knowledge of customer service programs and databases, or the ability to learn new software quickly
- Innovative, creative thinking skills to ensure the organization is providing a cutting edge client experience
- Ability to speak a second language is an asset

Schedule:

- Day shift

Ability to commute/relocate:

- Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Client Servicing: 2 years (required)

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