Associate - Operations (Helpdesk) - Mis

8 months ago


Pune, India TeamPlus Staffing Solution Pvt Ltd Full time

to ensure a positive experience for our customers. Probe customers to understand
problem using available tools to diagnose and resolve technical problems.
Knowledge and experience of customer service practices.
Related experience and training in troubleshooting and providing help desk support.
Oral and written communication skills. Learning skills.
Customer service orientation. Problem analysis. Problem-solving. Adaptability.Team interaction.
Planning and organizing. Attention to detail. Stress tolerance.
General awareness of computer systems, pc repair, and network management.

Responsible for answering queries and addressing system and user issues in a timely
and professional manner.
with documentation and reports of overall HD flow.
having the ability to troubleshoot customer problems, and innate follow-up and follow
- through skills are all essential aspects of the help desk support’s day-to-day role.


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