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Associate Operations
2 months ago
to ensure a positive experience for our customers. Probe customers to understand
problem using available tools to diagnose and resolve technical problems
Knowledge and experience of customer service practices
Related experience and training in troubleshooting and providing help desk support
Oral and written communication skills, Learning skills
Customer service orientation,Problem analysis, Problem-solving
Adaptability ,Team interaction,Planning and organizing ,Attention to detail ,Stress tolerance
General awareness of computer systems, pc repair, and network management
Responsible for answering queries and addressing system and user issues in a timely and professional manner
- through skills are all essential aspects of the help desk support’s day-to-day role.
Monitor and respond quickly to incoming requests/queries relate to issues
Resourcefulness and quick-thinking nature to troubleshoot new and critical customer issues as they arise
Strong drive to provide excellent customer service and experience, with an awareness of prioritization of tasks, stakeholders and time
Following up with customers to ensure full resolution of issues
Requesting feedback and/or monitoring calls and other methods of correspondence to
improve training methods
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Associate Operations
2 weeks ago
Aundh, Pune, Maharashtra, India TeamPlus Staffing Solution Pvt Ltd Full timeto ensure a positive experience for our customers. Probe customers to understandproblem using available tools to diagnose and resolve technical problemsKnowledge and experience of customer service practicesRelated experience and training in troubleshooting and providing help desk supportOral and written communication skills, Learning skillsCustomer service...
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Operations Associate
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