Associate Operations

8 months ago


Aundh Pune Maharashtra, India TeamPlus Staffing Solution Pvt Ltd Full time

to ensure a positive experience for our customers. Probe customers to understand
problem using available tools to diagnose and resolve technical problems
Knowledge and experience of customer service practices
Related experience and training in troubleshooting and providing help desk support
Oral and written communication skills, Learning skills
Customer service orientation,Problem analysis, Problem-solving
Adaptability ,Team interaction,Planning and organizing ,Attention to detail ,Stress tolerance
General awareness of computer systems, pc repair, and network management

Responsible for answering queries and addressing system and user issues in a timely and professional manner
- through skills are all essential aspects of the help desk support’s day-to-day role.
Monitor and respond quickly to incoming requests/queries relate to issues
Resourcefulness and quick-thinking nature to troubleshoot new and critical customer issues as they arise
Strong drive to provide excellent customer service and experience, with an awareness of prioritization of tasks, stakeholders and time
Following up with customers to ensure full resolution of issues
Requesting feedback and/or monitoring calls and other methods of correspondence to
improve training methods



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