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Product Support Associate
2 months ago
**About the Department**: Private Market Solutions
S&P Global‘s Private Market Solutions division empowers a diverse spectrum of private equity and venture capital firms to more effectively control their data and drive internal analytics and insights. Whether it is for portfolio analytics, valuations, investor reporting, or on-demand insight into operating metrics of a specific asset, this team is at the forefront of the FinTech space.
The role
As part of Private Market Solutions division, you will become an expert in our suite of products (iLevel, Qval) to deliver high-quality support and training to our clients. As a Client Success Associate, you will collaborate with colleagues across business lines and regions to deliver the best solutions for our clients.
Job Description
- Become an expert in all facets of supported financial products (iLEVEL & QVal)
Manage multiple requests simultaneously
Effectively and efficiently troubleshoot client issues to resolution and escalate as needed, work with internal groups to document issues, and deliver effective solutions
Monitor all incoming support channels to address client inquiries quickly and efficiently
Maintain multiple client-reported questions or issues, document written and verbal communication in our internal CRM system.
Work directly with senior managers on a regular basis
Collaborate with colleagues across business lines and regions
Have a meaningful impact on the mission-critical products and services that clients rely on every single day
Direct clients to Account Managers or training resources to ensure optimum usage across the organization
Requirement
Ability to pick up/learn new technologies & Financial products easily
Ability to quickly absorb and put into practice new information, instructions, or procedures, while seamlessly performing current job tasks
1 to 3 years of relevant client-facing experience can be a plus
Strong written and verbal communication skills
Someone who deals with challenging concepts and complexity comfortably
Knowledge with API (REST & SOAP API) can be a plus
A solid foundation of Excel skills. Good understanding of financial markets and securities.
Ability to drive customer satisfaction
Should be flexible to work in any shifts & days in a week
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- Equal Opportunity Employer
------------------------------------------------------- 20 - Professional (EEO-2 Job Categories-United States of America), SLSGRP203 - Entry Professional (EEO Job Group)
**Job ID**: 282425
**Posted On**: 2023-03-15
**Location**: Hyderabad, Telangana, India
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