Customer Service Representative

4 weeks ago


Remote, India Firmoo Online Optical Store (www.firmoo.com) Full time

**IF YOU...**

Are seeking for a **long-term home-based job with monthly salary ranging from US$216-US$384**

Equipped with good professional ethics and cooperative attitude;
Can solve problem with confidence and empathy;
Are proficient in English and are quick to respond;
Have Strong learning ability, exceptional expressing ability and quick thinking;
This is the opportunity you should not miss

**Job Vacancy: CSR - Remote**

**Responsibilities**:
1. Politely and efficiently answer customers’ inquiries about pre-sales, order and after-sales with professional optical glasses knowledge and problem-solving skills

2. Identify and assess customers’ needs to achieve satisfaction

3. Build sustainable relationships and trust with customer accounts through open and interactive communication.

4. Provide accurate, valid and complete information by using the right methods/tools

5. Meet personal/customer service team service and sales targets

6. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.

7. Keep records of customer interactions, process customer accounts and file documents Follow communication procedures, guidelines and policies

**Job Requirements**:

- Must be willing to work as a **full-time employee with 6 days each week.**
- **Week - off on Week days (Monday - Friday)**.
- Must have international customer service experience; Online sales experience is a plus.
- Must have work-related experience working on a personal computer (PC), navigating through multiple computer systems and screens.
- Must have a defined working space that is clean, ventilated, quiet, and free from distractions.
- Must have experience in a performance-based or metric-driven environment.
- Wearing eyeglasses or having basic knowledge of eyeglasses is preferred.

**Technical Qualifications**:

- Must have a computer/PC with compatible OS versions: Windows 8, 8.1, or Windows 10, computer memory ≥ 4 GB RAM and with CPU processor Intel Core i5 or over.
- Browsers on PC must be capable of downloading/installing/accessing company networks.
- Must have a computer USB headset with microphone to be used during training.
- Must have a stable power supply.
- Must have a separate modem.
- Must have reliable, stable, responsive, and timely high-speed internet access with broadband speed ≥20M/s provided by a cable or fiber provider (Globe and PLDT)
- Company reserves the right to verify that your PC meets or exceeds these requirements throughout the training period.
- In addition to the necessary working equipment, backup equipment and network must be prepared to prevent the failure of the main equipment from causing inability to work.

**Salary and Benefits**:
**US $1.5-2 per hour**

Attendance/Equipment Allowance

Team Activities/Incentives

Holiday/Overtime allowance

Night Shift Allowance

**Salary**: ₹17,664.37 - ₹31,513.56 per month

**Benefits**:

- Work from home

Supplemental pay types:

- Overtime pay
- Yearly bonus

Application Question(s):

- Will you be able to Work on Weekends?

**Education**:

- Bachelor's (required)

**Experience**:

- Customer service: 1 year (required)

**Language**:

- English (required)

Expected Start Date: 27/11/2023



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