Workplace Operations Coordinator

1 week ago

Gurugram Haryana, India MongoDB Full time

This is a unique role that can be demanding at times and requires a specific set of skills and the drive to thrive. But you won't be alone You will be supported by a strong local team, including the Workplace Manager, Transport Coordinator, and Workplace Coordinator, as well as a global network of experienced Workplace professionals. Together, we build a collaborative environment where everyone has the opportunity to grow and contribute to the continued success of the business.

It's an exciting time to join MongoDB

This role can be based out of our Gurugram office

**Responsibilities**:

- Continuously learn, think proactively, and take the initiative to coordinate and align tasks for efficient execution
- Ensure the office is a _Great Place to Work_ by maintaining a safe, professional, clean, and cost-effective environment
- Manage proactive and reactive maintenance tasks to keep facilities fully functional and compliant with safety and regulatory standards
- Oversee Annual Maintenance Contracts (AMCs), ensuring timely renewals and adherence to service schedules
- Conduct daily inspections to identify and address potential issues, maintaining high workplace standards
- Respond to, track, and resolve employee requests via the internal ticketing system
- Collaborate with IT and local leadership on workplace projects, ad hoc initiatives, and events
- Partner with HR to support onboarding for new employees, foster a strong office culture, and provide additional support as needed
- Support the transport coordinator and cover shifts as required, including transport allocation, route assignments, and communication with employees and transport providers
- Ensure strict adherence to company transport policies and employee safety guidelines
- Collect and analyze feedback to continuously improve transport services
- Serve as the "office barometer," using strong emotional intelligence to interpret workplace dynamics and identify areas for improvement
- Proactively engage with local leadership to address team needs and align workplace strategies
- Communicate workplace guidelines and expectations effectively to employees
- Assist the Workplace Manager by analyzing special reports, summarizing key information, and identifying trends
- Partner with Procurement and Finance teams to establish vendor relationships, negotiate contracts, and ensure timely payment
- Manage vendors for equipment repairs, and other services to maintain seamless operations
- Help maintain a purchasing database to ensure adherence to operating budgets
- Support or lead facility improvement and buildout projects
- Monitor vendor relationships and performance to ensure project success
- Undertake other duties as required, aligned with the nature of the role

**Requirements**:

- No ego. You are up for anything thrown at you and you tend to stay calm in stressful situations
- With 4+ years of experience in Workplace and/or Transportation Administration/Coordination, along with proven expertise in workplace operations, facility management, and repair & maintenance, supported by a relevant degree qualification
- Knowledge of hard services (HVAC, electrical, plumbing) and vendor management
- Strong communication, problem-solving, and organizational skills
- Ability to prioritize tasks, ensure quality service, and collaborate with cross-functional teams

**What does success in this role look like?**:

- Positive feedback from your local office business leaders and stakeholders
- Quantity of service provided, quality of delivery, and the quality of change produced as a result
- Continuously improving facility processes, resulting in enhanced employee experience and operational efficiency
- A thriving, vibrant, upbeat, no-hassle Office Commute (Taxi Service)

To drive the personal growth and business impact of our employees, we're committed to developing a supportive and enriching culture for everyone. From employee affinity groups to fertility assistance and a generous parental leave policy, we value our employees' wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it's like to work at MongoDB, and help us make an impact on the world

*MongoDB is an equal opportunities employer*

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