Executive (Call Center)

6 months ago


Bhubaneswar Orissa, India Ankura Hospital Full time

JOB OVERVIEW- Handling many inbound and outbound calls to and from customers, data maintenance and MIS reports.- JOB DESCRIPTION:
- Ensure that the waiting time for patients is less. To handle entire telephone and reception activities.- Answer inbound phone calls in a professional and courteous manner and record accurate notes.- Converse with patients with a positive, respectful and courteous tone demonstrating a high level of customer service.- Assist patients by informing them of pre requisites for doctors visit.- Enter and update correct patient data into the computer data base.- Maintain and update all patient accounts to reflect current information in a timely manner. Maintain Call Center standards for Quality and Productivity.- Observe professional ethics in maintaining confidential information acquired concerning the personal, financial, medical, or employment status of patients and their families.- Comply with company policy and procedures and pertinent laws or regulations.- Adhere to established workflow and documentation procedures.- Other duties as assigned.- Qualifications- Minimum Qualifications - Graduate- Technical Qualifications - Computer Knowledge- Minimum Experience - Fresher to 3 experience in call center- Able to speak local language, English & Hindi- Flexibility to work rotational shifts**Job Functionality**:Adminstration**Job Type**:Full Time**Job Location**:Attapur Bhubaneswar LB Nagar


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