Customer Support Representative

3 weeks ago

Pune, India Hireship Full time

**Scope Of Work /**
**Responsibilities**

incoming queries, requests & complaints.
Social Media.
- Demonstrate good time-management skills and the ability to work
independently while using departmental resources, policies, and
procedures.
- Maintains acceptable performance metrics such as quality, productivity,
response time, resolution time, CSAT, and attendance.
- Liaise with other departments as required to resolve customer issues and
concerns. Building and developing knowledge and expertise on the process
to ensure compliance with relevant regulations.
- Work with the team to stay updated on product, and process knowledge
and be informed of any changes in company policies.
- Ensure customer requests/queries/complaints are effectively managed.
Logging issues at different project stages, customer complaints, and
escalations.
- Sales assist & business generating operations to ensure sales assist out call
is done to all leads received through various marketing and business
development activities via Inbound mode.
- Minimum 1-year experience in Customer Support function
- Must be in Pune or willing to relocate to Pune.
- Excellent written & verbal communication skills in English and very good
typing speed.
- Ability to multitask, prioritize, be a team player, and a quick learner.
- Familiar with CRM systems and practices.
- Track record of over-achieving targets with ownership of the assigned
tasks.
- Ability to interact with a wide range of people across departments and
build strong positive relationships.
- Strong communication and presentation skills, the ability to make
complex, detailed information clear and actionable, as well as strong
influence management skills to gain alignment and commitment.
- You drive outcomes through, persuasion, negotiation, and building
consensus with external and internal stakeholders.
- Extensive experience in gathering and interpreting customer experience
information.
- Identifying customer needs and taking proactive steps to maintain positive
experiences. Quickly identify risks and develop mitigation plans.
- You have expert knowledge of tools like Google Sheets and MS Excel.
- Proficiency in MS Office.

No. of openings: 5

Experience: 1yr - 2yrs in BPO (mail/chat/voice process)

English comms: Excellent

**Salary**: 21k - 25k in hand

Job Location: Banner(Pune)

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹18,000.00 - ₹24,000.00 per month

**Benefits**:

- Life insurance
- Paid sick time
- Paid time off

Schedule:

- Day shift

Supplemental pay types:

- Commission pay
- Overtime pay
- Performance bonus
- Yearly bonus

Ability to commute/relocate:

- Pune, Maharashtra: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (required)
- Customer service: 1 year (required)

**Language**:

- Hindi (preferred)
- English (required)

**Speak with the employer**

+91-XXXXXXXXXX

  • Customer Support Representative

    2 months ago

    Pune, India Net Access Internet India Pvt. Ltd. Full time

    Customer Issues: Customer Support Representatives Work To Resolve Customer Issues, Which May Include Troubleshooting Technical Problems, Addressing Billing Concerns, And Processing Returns And Refunds. Providing Product Or Service Information: Customer Support Representatives Provide Customers With Information About Products Or Services. They May Explain...

  • Customer Support Representative

    4 days ago

    Pune, India MANIKS Full time

    Managing a team of representatives offering customer support. - Overseeing the customer service process. - Resolving customer complaints brought to your attention. - Creating policies and procedures. - Planning the training and standardization of service delivery. - Selecting and hiring new staff. - Monitoring the work of individual representatives and of...

  • Customer Support Representative

    4 weeks ago

    Pune, India Optimas Solutions Full time

    **Customer Support Representative** **Gloucester, UK** *** **About** **Optimas***: Optimas is a global distributor of integrated supply chain solutions, and engineering support focused on delivering fasteners, components, industrial and safety supplies to our diverse customers around the world. Our local, on-the-ground teams understand the nuances of...

  • Customer Support Representative

    2 weeks ago

    Pune, India Optimas Solutions Full time

    **Customer Support Representative** *** **About** *** **Optimas**: Optimas is a global distributor of integrated supply chain solutions, and engineering support focused on delivering fasteners, components, industrial and safety supplies to our diverse customers around the world. Our local, on-the-ground teams understand the nuances of every community we...

  • Customer Support Representative

    2 weeks ago

    Kondhwa, Pune, Maharashtra, India Body basics retail pvt ltd Full time

    **Job Title**:Customer Support Representative ( Female ) **Job Type**: Full-time **Job Timing**:9:30 AM to 6:00 PM **Type**:Work from office **Company Overview**: We are a leading online business committed to providing excellent customer service. We value dedication, reliability, and a passion for helping customers. We are currently looking to hire a...

  • Customer Support Representative

    1 week ago

    Pune, Maharashtra, India Optimas Solutions Full time

    Customer Support Representative***About***Optimas:Optimas is a global distributor of integrated supply chain solutions, and engineering support focused on delivering fasteners, components, industrial and safety supplies to our diverse customers around the world. Our local, on-the-ground teams understand the nuances of every community we serve. This allows us...

  • Customer Support Representative

    2 weeks ago

    Pune District, Maharashtra, India Triedge Solutions Full time

    Position : Customer Support Representative **Requirements**: - Strong customer support, customer satisfaction, and customer service skills - Excellent verbal and written communication skills Pay: ₹15,000.00 - ₹18,000.00 per month **Benefits**: - Health insurance Schedule: - Day shift Supplemental pay types: - Performance bonus Work Location: On...

  • Customer Support Representative

    3 weeks ago

    Pune District, Maharashtra, India Triedge Solutions Full time

    Position : Customer Support Representative **Requirements**: **Qualifications** - Strong customer support, customer satisfaction, and customer service skills - Excellent verbal and written communication skills Pay: ₹15,000.00 - ₹18,000.00 per month **Benefits**: - Health insurance Schedule: - Day shift Supplemental pay types: - Performance...

  • Customer Support Representative

    3 weeks ago

    Pune, India Optimas Solutions Full time

    Customer Support RepresentativeGloucester, UKAbout Optimas: Optimas is a global distributor of integrated supply chain solutions, and engineering support focused ondelivering fasteners, components, industrial and safety supplies to our diverse customers around theworld. Our local, on-the-ground teams understand the nuances of every community we serve....

  • Customer Support Representative

    3 weeks ago

    Pune, India Bitagridiron Full time

    Maintaining a positive, empathetic, and professional attitude toward customers at all times. Responding promptly to customer inquiries. Communicating with customers through various channels. Acknowledging and resolving customer complaints. Knowing our products inside and out so that you can answer questions. Keeping records of customer interactions,...

  • Customer Support Representative

    1 week ago

    Pune, Maharashtra, India Optimas Solutions Full time

    Customer Support RepresentativeGloucester, UKAbout Optimas:Optimas is a global distributor of integrated supply chain solutions, and engineering support focused ondelivering fasteners, components, industrial and safety supplies to our diverse customers around theworld. Our local, on-the-ground teams understand the nuances of every community we serve....

  • Customer Support Representative

    1 week ago

    Pune, India Eaton Full time

    **What you’ll do**: **Description** If you desire to be part of something special, to be part of a winning team, to be part of a fun team - winning is fun. We are looking forward to a Customer Service Representative in Eaton’s Sales and Marketing Center, based in Pune, India. In Eaton, making our work exciting, engaging, and meaningful; ensuring safety,...

  • Customer Support Representative

    1 week ago

    Pune, Maharashtra, India Eaton Full time

    What you'll do:DescriptionIf you desire to be part of something special, to be part of a winning team, to be part of a fun team - winning is fun. We are looking forward to a Customer Service Representative in Eaton's Sales and Marketing Center, based in Pune, India. In Eaton, making our work exciting, engaging, and meaningful; ensuring safety, health,...

  • Customer Support Representative

    1 week ago

    Swargate, Pune, Maharashtra, India ROJGAR BANDHU SKILLED MANPOWER SOLUTIONS LLP Full time

    Post - CUSTOMER SUPPORT REPRESENTATIVE INFORMATION RETRIEVAL OFFICER (IRO) Attend the incoming calls of the Toll-free number and sort out their concerns, information of both customers & clients ONROLL PROFILE 6 days working & 1 rotational week off Job location - PUNE Graduation is mandatory Good comment skills required in both English & Marathi Pay:...

  • Customer Service Representative

    4 weeks ago

    Pune, India Career crossroads Full time

    Job Title: Customer Support Representative Company: Aretto Location: Clover Hills Plaza, NIBM Road, Kondhawa, Pune Job Description: We are seeking a motivated and customer-focused individual to join our team as a Customer Support Representative at our shoe tech company. As a Customer Support Representative, you will be responsible for providing...

  • Customer Representative Executive

    2 months ago

    Pune, India MANIKS Full time

    Managing a team of representatives offering customer support. - Overseeing the customer service process. - Resolving customer complaints brought to your attention. - Creating policies and procedures. - Planning the training and standardization of service delivery. - Selecting and hiring new staff. - Monitoring the work of individual representatives and of...

  • Customer Representative Executive

    2 months ago

    Pune, India MANIKS Full time

    Managing a team of representatives offering customer support. - Overseeing the customer service process. - Resolving customer complaints brought to your attention. - Creating policies and procedures. - Planning the training and standardization of service delivery. - Selecting and hiring new staff. - Monitoring the work of individual representatives and of...

  • Customer Representative Executive

    19 hours ago

    Pune, India MANIKS Full time

    Managing a team of representatives offering customer support. - Overseeing the customer service process. - Resolving customer complaints brought to your attention. - Creating policies and procedures. - Planning the training and standardization of service delivery. - Selecting and hiring new staff. - Monitoring the work of individual representatives and of...

  • Associate Customer Support Representative

    3 weeks ago

    Pune, India Eaton Full time

    If you desire to be part of something special, to be part of a winning team, to be part of a fun team - winning is fun. We are looking forward to an** Associate Customer Support Representative **in Eaton’s Sales and Marketing Center, based in **Pune, India**. In Eaton, making our work exciting, engaging, and meaningful; ensuring safety, health, wellness;...

  • Customer Service Representative

    1 month ago

    Pune, India enhanceplus Consultant Full time

    **Job Overview**: We are looking for an efficient and skilled Customer Service Representative for our call center. As a Customer Service Representative, your job is to provide excellent customer support to our clients. You will act as a liaison between our company and the clients. You will be required to respond to customers’ queries and resolve them as...