Customer Support Representative
2 weeks ago
Customer Issues: Customer Support Representatives Work To Resolve Customer Issues, Which May Include Troubleshooting Technical Problems, Addressing Billing Concerns, And Processing Returns And Refunds. Providing Product Or Service
Information: Customer Support Representatives Provide Customers With Information About Products Or Services. They May Explain The Features And Benefits Of A Product Or Service Or Provide Assistance With Product Setup.
Documenting Customer Interactions: Customer Support Representatives Document Customer Interactions In A Customer Relationship Management (CRM) System Or Other Database. They Track Customer Issues And Resolutions, Customer Feedback, And Other Important Information. Upselling And Cross-Selling: Customer Support Representatives May Also Have Sales Responsibilities. They May Use Customer Interactions As An Opportunity To Upsell Or Cross-Sell Products Or Services.
Collaborating With Other Teams: Customer Support Representatives Collaborate With Other Teams Within The Company, Such As Sales And Product Development, To Ensure Customer Satisfaction And To Improve Products And Services. Meeting Performance Goals: Customer Support Representatives Are Often Required To Meet Performance Goals, Such As Call Volume, Response Time, And Customer Satisfaction Metrics.
**Salary**: ₹8,000.00 - ₹16,000.00 per month
Schedule:
- Day shift
- Night shift
- Rotational shift
Supplemental pay types:
- Shift allowance
Application Question(s):
- Are you available for immediate joining?
- Are you comfortable with night shifts/rotational shifts?
- Are you willing to travel to our mentioned location in shukrawar Peth, Swargate as your work location?
**Education**:
- Higher Secondary(12th Pass) (preferred)
**Speak with the employer**
+91 9028356565
Expected Start Date: 11/03/2023
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