Customer Support Representative

5 days ago


Kondhwa Pune Maharashtra, India Body basics retail pvt ltd Full time

**Job Title**:Customer Support Representative ( Female )

**Job Type**: Full-time

**Job Timing**:9:30 AM to 6:00 PM

**Type**:Work from office

**Company Overview**: We are a leading online business committed to providing excellent customer service. We value dedication, reliability, and a passion for helping customers. We are currently looking to hire a female Customer Support Representative to join our team at our NIBM Kondhwa location in Pune.

As a Customer Support Representative, you will be responsible for handling customer queries regarding their orders, payments, returns, reasons for returns, and live chat with customers. You will play a key role in ensuring our customers have a positive experience with our brand.

**Responsibilities**:

- Handling order-related issues, payments, and returns.
- Addressing customer concerns and providing appropriate solutions.
- Maintaining customer records and updating information as needed.
- Providing timely and accurate information to customers regarding their queries.
- Ensuring high levels of customer satisfaction.

**Requirements**:

- Strong communication skills in English.
- Excellent problem-solving abilities.
- Ability to handle multiple tasks efficiently.
- Prior experience in customer service is a plus but not mandatory.

**Benefits**:

- Competitive salary
- Friendly and supportive work environment
- Opportunities for growth and development
- Flexible work policies for women with career gaps

**Job Types**: Full-time, Permanent

Pay: ₹250,000.00 - ₹300,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Day shift
- Fixed shift

Supplemental pay types:

- Yearly bonus

**Education**:

- Bachelor's (preferred)

**Experience**:

- Customer service: 1 year (preferred)

**Language**:

- English (required)

Work Location: In person

**Speak with the employer**
+91 7410008332
Application Deadline: 30/06/2024
Expected Start Date: 01/07/2024



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