Client Servicing Executive

7 days ago


Bengaluru, India Telco Communication India Pvt. Ltd Full time

About Telco:
Telco Communications is a creative agency that was established in the year 2012. Our base headquarters is

located in the United Kingdom while in India we operate out of Bangalore. With 9 years of experience, our core

competencies are brand building and strengthening, strategizing integrated creative campaigns, digitization, and

communications.

We are rated as India’s top 10 animation company because of our unique style and approach. Over the years,

we have built a great customer base through our services across India and internationally. Our sister companies

are Website360 and Brew Animations which are dedicated to providing website and animation services to our

clientele.

We are a young and dynamic team of website developers, graphic designers, digital marketers, client servicing,

business development and finance that come together to offer you the perfect blend where brands meet

marketing.

About the Role: Client Servicing

We are seeking a friendly, highly-skilled client services representative to make our clients feel valued and

supported. In this role, your duties include fostering positive client relations, managing inquiries, and promptly

directing customer complaints to relevant departments. Your duties will also include obtaining post-sales client

feedback.

To be successful in client services, you should exhibit extensive experience in a similar role and demonstrate a

client-oriented approach. A first-class client services representative builds positive business relationships and

provides clients with individualized and professional support.

Client Services Responsibilities:
1. Ensuring a positive and professional client service experience.

3. Directing client complaints or complex queries to relevant departments in a timely manner.

4. Providing clients with technical assistance on products and services.

5. Expediting serious issues to management toward prompt resolution.

6. Building positive client relations by checking in regularly and following up on active processes.

7. Maintaining client records and documenting processes.

8. Identifying potential client services concerns and facilitating proactive intervention steps.

9. Recommending service improvements based on client services feedback.

Client Services Requirements:
1. Must have convening skills.

2. Excellent Communication skills.

3. Fresher / 1+ years of experience in client services, sales, or a similar role.

4. Must have decent exposure to Excel.

5. Exceptional ability in providing professional, efficient, and friendly client services.

6. Ability to coordinate with other departments on client-related matters.

7. Advanced ability to provide technical assistance, resolve issues, and recommend improvements.

8. Willingness and the ability to travel to client locations, when required.

9. Ability to keep updated on new developments in the field of client services.

10. Excellent interpersonal and record-keeping skills.

Salary Package:
Budget - 15000 - 18000 per month

Mode of work - Work from the office

Location - Indiranagarar

Gender preference - Female

Education - Graduate

Years of Experience - Fresher or 1+

Contact - 9148151946

**Job Types**: Full-time, Fresher

**Salary**: ₹15,000.00 - ₹18,000.00 per month

Ability to commute/relocate:

- Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- total work: 1 year (preferred)



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