Guest Service Executive
3 weeks ago
Job Description:
Accommodates guests of hotel by greeting, performing guest relations, check-in & check-out,
answering the telephone, cashiering, operating necessary front office equipment & etc to ensure
high-quality guest relation.
Responsibilities and Duties:
Greets, registers, and assigns rooms to guests.
Issues room key to guest.
Responsible for proper key control and other security measures.
Transmits and receives telephone messages and sets up guests’ wake-up calls.
Keep records of room availability and guests’ accounts. Operates the front office computer system. Makes photocopies if needed.
Computes bill, collects payment, and makes change for guests
Posts charges such as room, food, liquor, or telephone, to guest folio.
Deposits guests’ valuables in hotel safe or safe deposit box.
Checks out guests and inquires about their stay.
Actively builds awareness of the Brand to guests.
Provides and ensures high-quality guest relations. Receives and resolves guest complaints in a manner consistent with company policy.
Makes Manager on Duty aware of any guest complaints.
Maintains the desired levels of quality assurance ratings, including guest comment cards, accounting audit and inspection scores.
Ensures Inn compliance of all company policies and procedures.
Adheres to all safety procedures and informs management of any unsafe conditions.
Whatsapp:
7021308708
**Salary**: ₹18,000.00 - ₹26,000.00 per month
**Benefits**:
- Health insurance
Schedule:
- Day shift
**Experience**:
- total work: 3 years (preferred)
Ability to Commute:
- Mumbai, Maharashtra (required)
Ability to Relocate:
- Mumbai, Maharashtra: Relocate before starting work (required)
Work Location: In person
**Speak with the employer**
+91
7021308708
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