Guest Services Associate

3 weeks ago


Bandra Mumbai Maharashtra, India Stay Local INC Full time

**Designation**: Guest Services Associate
**Location**: Mumbai, India

**A. Role and Responsibilities**

Guest Relations
- Guest communication and coordination through entire booking cycle
- Ensuring a seamless check-in process for guest including property & area orientation/ briefing
- Maintaining guest records and ensuring all guest formalities are completed and updated
- Updating and maintaining required books/ forms as required by law & company policy
- Coordination with relevant departments to ensure uninterrupted guest stay
- Ensuring timely reviews from guests

Property Management
- Raising issues & coordination for timely rectification of any issues in the properties
- Weekly briefing to Manager on all key points of concern/ improvement
- Highlighting any concerns related to guest stay/stays/apartment and others

**B. Working Hours**:

- Weekly Off: Sunday & Monday
- After probation (3 months), 15 days of personal paid leave on a yearly basis as per company policy
- Travel required for inspection/inventory check as specified in job role and in first week of joining for induction and flat viewing

**C. Salary**
Fixed salary + annual bonus pay structure
Phone and sim will be provided for official communication.

**Salary**: ₹20,000.00 - ₹28,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Paid time off
- Work from home

Schedule:

- Day shift

Supplemental pay types:

- Yearly bonus

Application Question(s):

- Where are you currently based?

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (required)

**Language**:

- English (required)

Willingness to travel:

- 50% (preferred)

Work Location: In person

Expected Start Date: 15/04/2024



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