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Quality Auditor
2 weeks ago
**Position : Quality Analyst**
**Experience : MINIMUM 3 years as QA in any bpo)**
**Job Location : Gurgaon**
**Education : Any Graduate**
**Profile**:
**- Audit Assignments towards achieving the KPI.**
**- Sharing VOC to maximize the revenue with help of Audits Projects.**
**- Sharing new ideas to enhance the revenue with the help of audits.**
**- Providing Area of Improvements to Various Depts. Of Organizations.**
**- Covering all the verticals for Audits of Organizations.**
**- Calibrate calls with the Quality Analysts, team leaders, trainers and client.**
- **Drive Process control & Compliance in addition to managing Audit requirements**:
- **Plan and strategize for project specific recruitment within defined time frames for BQM**:
- **Review with internal respective process stakeholder, Review reports, session and action plan**:
- **Closely investigate the internal escalation and close loop with action plan**:
- **TNI Report to determine the types of training needed for the associates**:
- **Pareto analysis to analyzes the frequency of problems or causes in a process**
**Job Types**: Full-time, Regular / Permanent
**Salary**: ₹20,000.00 - ₹28,000.00 per month
**Benefits**:
- Health insurance
Schedule:
- Morning shift
Supplemental pay types:
- Performance bonus
Ability to commute/relocate:
- Gurgaon, Gurugram, Haryana: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Bachelor's (required)
**Experience**:
- total work as Quality Auditor: 3 years (required)
**Language**:
- English (required)
**Speak with the employer**
+91 9354220033
- Health insurance
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