Quality Analyst

3 weeks ago


Gurugram, India Concentrix Full time

Join Our Team as a Quality Auditor for Outbound Sales


Are you passionate about ensuring excellence in outbound sales processes? We are on the lookout for a dynamic Quality Auditor to join our team and elevate our outbound sales operations to new heights. If you have a keen eye for detail, a knack for compliance, and a collaborative spirit, we want to hear from you


Key Responsibilities:


- Evaluate Sales Calls: Ensure outbound sales calls comply with regulations and company policies.


- Adherence to SOPs: Monitor adherence to standard operating procedures, identifying areas for improvement.


- Collaboration: Work with sales and compliance teams to enhance quality and compliance.


- Feedback: Provide regular performance feedback to sales team members, suggesting improvement areas.


- Training Materials: Review and suggest updates for sales training materials.


- Customer Interaction: Ensure all customer interactions are professional and top-notch.


- Reporting: Regularly report key quality, compliance, and performance metrics to management, offering actionable insights.


Requirements:


- Experience: Minimum 3 years as a Quality Auditor in a sales or customer service environment.


- Outbound Call Center: Familiarity with outbound call center processes.


- Regulatory Knowledge: Strong understanding of regulatory requirements and industry best practices.


- Communication Skills: Excellent written and verbal communication skills.


- Detail-Oriented: Exceptional attention to detail and ability to work under tight deadlines.


Join us in ensuring our outbound sales process is efficient, effective, and compliant with all relevant regulations. If you have the experience and drive to make a difference, apply now and become a key player in our success story


Ready to take your career to the next level? Send us your updated resume at mansi.solanki1@concentrix.com and be part of our journey


#QualityAuditor #OutboundSales #JobOpportunity #JoinOurTeam #SalesExcellence #QualityAssurance


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