Quality Checker

5 months ago

Gurugram Haryana, India Maxicus Kochartech Full time

Hi ,

Peyush this side from maxicus kochar tech HR department. Since you are interested in the job. This is the job discription.

Open Position: Quality Checker Auditor

Job Role:
As a Quality Checker, you will be responsible for auditing all call which has been taken by the agents. Provide accurate and complete information to agents using the right tools and methods.

**Job Description**:

- Provide superior Customer Experience by auditing the agents call and share them a feedback.
- Provide accurate, valid, and complete information by using the right methods/tools.
- Guiding agents a positive, empathetic, and professional attitude toward customers at the call.
- Collaborate with team members, and customer service teams to ensure a superior customer experience.
- Follow the company’s communication procedures, policies, and guidelines at all times.
- Deliver excellent results measured by customer satisfaction, effectiveness, efficiency, and quality.

Minimum Qualifications & Requirements:

- 12th pass can apply
- Minimum 6 month experience is required in Voice process.
- Compliance, C- Sat.
- Good Communication Required.
- 6 days working 1 week off.

**Salary**: INR (per month)

15k in hand & 18k ctc

Working mode: Work from Office

Location: Phase 4, Sec 18, Udyog vihar, Gurugram.

**Job Types**: Full-time, Permanent

**Salary**: ₹15,000.00 - ₹18,000.00 per month

Schedule:

- Day shift
- Fixed shift
- Morning shift

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)

Ability to Commute:

- Gurgaon, Haryana (required)

Ability to Relocate:

- Gurgaon, Haryana: Relocate before starting work (required)

Work Location: In person

**Speak with the employer**
+91 8285920008

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