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Quality Checker
2 weeks ago
Hi ,
Peyush this side from maxicus kochar tech HR department. Since you are interested in the job. This is the job discription.
Open Position: Quality Checker Auditor
Job Role:
As a Quality Checker, you will be responsible for auditing all call which has been taken by the agents. Provide accurate and complete information to agents using the right tools and methods.
**Job Description**:
- Provide superior Customer Experience by auditing the agents call and share them a feedback.
- Provide accurate, valid, and complete information by using the right methods/tools.
- Guiding agents a positive, empathetic, and professional attitude toward customers at the call.
- Collaborate with team members, and customer service teams to ensure a superior customer experience.
- Follow the company’s communication procedures, policies, and guidelines at all times.
- Deliver excellent results measured by customer satisfaction, effectiveness, efficiency, and quality.
Minimum Qualifications & Requirements:
- 12th pass can apply
- Minimum 6 month experience is required in Voice process.
- Compliance, C- Sat.
- Good Communication Required.
- 6 days working 1 week off.
**Salary**: INR (per month)
15k in hand & 18k ctc
Working mode: Work from Office
Location: Phase 4, Sec 18, Udyog vihar, Gurugram.
**Job Types**: Full-time, Permanent
**Salary**: ₹15,000.00 - ₹18,000.00 per month
Schedule:
- Day shift
- Fixed shift
- Morning shift
**Education**:
- Higher Secondary(12th Pass) (preferred)
**Experience**:
- total work: 1 year (preferred)
Ability to Commute:
- Gurgaon, Haryana (required)
Ability to Relocate:
- Gurgaon, Haryana: Relocate before starting work (required)
Work Location: In person
**Speak with the employer**
+91 8285920008
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