Operations Coordinator
1 month ago
**Few important notes**:
**Main Purpose of the Role**
- Global SRE and Operations team currently seeking an Operations lead to join our Global team focusing on ITSM and IT Operations.
- Role will be primarily responsible for the maturation and governance of key IT support processes and provides performance insights to drive continuous service Improvements in IT operations.
- Our processes, services, and tools serve as a key entry point for an extensive set of IT and non-IT users seeking and providing support of IT Operations and services across the globe for the organization.
- This role oversees the governance and execution of Global service management ITIL processes and related operations activities.
- This includes the process areas Incident, Problem, Release, Change, Configuration, event management etc.
- This role will work closely with IT global capability and sector CIO teams being the single point of contact to drive insights, ensure alignment to global process, collect feedback, and identify service improvement opportunities.
- This role will influence for process discipline across multiple IT teams and drive holistic Service Management risk/opportunity assessment for the sector.
**ITSM being the core driving factor, this role will also be responsible for proactive alerts/incidents management across the enterprise utilizing full stack Observability and various SRE tools.**
**Accountabilities**
**Responsibilities: We are looking for an individual that possesses the following attributes**:
- Single point of contact for the sector for all IT Service Management processes (Incident, Change, Problem, event management for proactive and reactive incidents.
- Support and facilitate the risk process with the sector to identify, elevate and align on the risks that exist in the sector. Leverage the global risk process as defined by the risk GPO. Identify opportunities for risk mitigation and align associated work efforts (investment, resourcing, etc.)
- Develop reporting, analysis of trends and deriving insights to the sector to support the availability targets.
- Governance CMDB correctness and completeness and produce compliance report
- Drive insights for the sector, leveraging ServiceNow data, to identify opportunities, process improvements, etc.
- Establishes a strong partnership with the DevSecOps organizations in the sector to drive continuous improvement and process governance.
- Drive the long-term strategy and the implementation of new requirements in myIT Services and other supporting Service Management technologies.
- Works with IT leaders to properly integrate new technologies and suppliers into PepsiCo's service management processes.
- Accountable to maintain and manage “Event Management” keeping active and ageing alerts/Incidents tracked and monitored as per KPIs.
- Improve Proactive incident management enhancing event co-relation and implementing AI/ML based feedback for auto-resolution and self-healing.
- Leadership on getting dashboards and tools adapted and enhanced based on daily feedback.
**Day to day responsibilities include, but are not limited to**:
- Facilitates weekly service reviews with the Sector CIO and CTO/Ent. Solutions teams. Reviews include the following:
- Review current availability, trends, opportunities, etc. (I.e., progress towards target objectives, SLAs/KPIs)
- Review current incidents from the last week 3-Review problem management statistics.
- Monitors and ensures IT Controls compliance requirements are met, and risk remediated for service management (ITIL) process
- Monitor and improve the governance and execution of the global ITIL process across global.
- Support the configuration management team to ensure the CMDB is update and as complete as possible for overall IT environment.
- Produce matrices showing various state of “Event Management” and work with teams to get the shortfalls addressed.
- Strategize day-to-day operations and lead process improvement initiatives.
- Maintain and update Operations Process Manual and SOPs based on daily feedback and improvements observed.
- Address observability gaps and provide feedback to tooling teams to enhance products for future release.
- Utilize enterprise monitoring and triage tools to identify and resolve system issues promptly, minimizing downtime and maintaining Service Level Agreements (SLAs).
- Utilize enterprise monitoring and triage tools to identify issues before an incident is raised through event management alerts.
**Salary**: ₹3,000,000.00 per year
Schedule:
- Day shift
Ability to Relocate:
- Hyderabad, Telangana: Relocate before starting work (required)
Work Location: In person
-
IT Operations Coordinator
3 days ago
Hyderabad, Telangana, India RSM US LLP Full timeWe are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, inclusive culture and talent experience and our ability to be compelling to our clients. You’ll...
-
Operations Coordinator
4 weeks ago
Hyderabad, Telangana, India CBRE Full timePosted- 26-Feb-2024- Service line- Corporate Segment- Role type- Full-time- Areas of Interest- Administrative- Location(s)- Hyderabad - Telangana - India**OPERATIONS COORDINATOR** **JOB PROFILE** - Generate Draft Report from VIEW/TOPS2 - Manage Client Portals - internal and external user access to sharepoint site - Manage sharepoint documents structure -...
-
People Operations Coordinator
1 week ago
Hyderabad, Telangana, India HealthEdge Full timeOverview: **Job Title: People Operations Coordinator** **Location**: Hyderabad, Telangana **Job Type**: Full-Time **Responsibilities**: - Assist in implementing and maintaining HR systems, including HRIS and payroll. - Coordinate the onboarding process for new hires, ensuring a smooth and welcoming introduction to the company. - Manage HR records and...
-
Operations Coordinator
1 month ago
Hyderabad, India Gear Head Motors Full time**Job Title**: Operations Coordinator **Location**: Hyderabad **About us**: Our vision is to develop automotive electric vehicles that are environmentally friendly and yield high performance. We team up with clients to provide our services on vehicle tracking and android-based vehicle dashboard/instrument clusters. With our integrated systems, we...
-
Operation Coordinator
1 month ago
Hyderabad, Telangana, India SankalpTaru Full time**Location**: - Hyderabad **Experience**: - 0-3 Years **Key responsibilities**: - Carry out survey in and around cities, rural areas and identify sites for plantation - Coordinate plantation campaigns and arrange for logistics - Interact with rural farmers, school community and corporate sponsors - Maintain record of activities and work with...
-
Operations Coordinator
1 month ago
Hyderabad, India CloudAngles Inc Full timeAn Operations Coordinator, with a focus on communication and MS Office skills, functions to ensure smooth operations. Breakdown of the responsibilities: Keeping the Operation Running:Task Management: Juggling day-to-day tasks like scheduling meetings, handling logistics, and managing staff workloads.Project Support: Assisting project teams by ensuring...
-
Operations Coordinator
2 weeks ago
hyderabad, India CloudAngles Inc Full timeAn Operations Coordinator, with a focus on communication and MS Office skills, functions to ensure smooth operations. Breakdown of the responsibilities: Keeping the Operation Running: Task Management: Juggling day-to-day tasks like scheduling meetings, handling logistics, and managing staff workloads.Project Support: Assisting project teams by ensuring...
-
Operations Coordinator
1 month ago
hyderabad, India CloudAngles Inc Full timeJob Description An Operations Coordinator, with a focus on communication and MS Office skills, functions to ensure smooth operations. Breakdown of the responsibilities: Keeping the Operation Running: Task Management: Juggling day-to-day tasks like scheduling meetings, handling logistics, and managing staff workloads.Project Support: Assisting project...
-
Operations Coordinator
1 month ago
Hyderabad, India CloudAngles Inc Full timeJob DescriptionAn Operations Coordinator, with a focus on communication and MS Office skills, functions to ensure smooth operations. Breakdown of the responsibilities: Keeping the Operation Running:Task Management: Juggling day-to-day tasks like scheduling meetings, handling logistics, and managing staff workloads.Project Support: Assisting project teams...
-
Center Coordinator
1 month ago
Hyderabad, Telangana, India Iris Florets the happy play school Full timeJoin our team as a Center Coordinator! Lead and inspire our preschool community by managing daily operations, interacting with parents, and staff management. Drive excellence in early childhood education while ensuring a safe, nurturing environment. Bring your leadership skills and passion for education to make a difference. **Responsibilities include:...
-
Executive Assistant
1 week ago
Hyderabad, Telangana, India Novartis Full time**Summary**: - Provide administrative support and purchasing expertise to ensure the timely provision of services for effective and efficient maintenance **About the Role**: **Major accountabilities**: - General administrative support: Deals with complex administrative and organizational assignments independently and takes care of general administrative...
-
Pre Primary Coordinator
4 weeks ago
Hyderabad, Telangana, India MDN Edify Education Pvt Ltd Full time**MDN Edify Education is Hiring Pre Primary Coordinator for Head Office Hyderabad Location with 3-8 years experience in similar role with reputed CBSE Schools.** The Pre Primary School Coordinator will be responsible for overseeing the day-to-day operations of school departments within our educational institution. This role involves coordinating curriculum...
-
Centre Coordinator
1 week ago
Gajularamaram, Hyderabad, Telangana, India Iris educare limited Full timeIris florets pre-school, is looking for a Center Coordinator(Female) for Gajularamaram, who can join immediately. Center Coordinator will be responsible for the overall management and operation of a preschool. Their specific roles and responsibilities may vary depending on the school or program, but generally include: Implementing policies, procedures, and...
-
Logistics Coordinator
4 weeks ago
Hyderabad, Telangana, India Great Sports Tech Full timeThe job entails general responsibilities and tasks associated but is not limited to: 1. *Customs Compliance: * - Ensure compliance with international trade regulations and customs laws. - Prepare and submit necessary documentation, such as customs declarations, to ensure smooth import and export processes. 2. *Documentation: * - Manage and organize the...
-
Buying Coordinator
1 day ago
Hyderabad, Telangana, India Wells Fargo Full time**About the Role** **Responsibilities**: The Buying Coordinator is responsible to Manage requisition lifecycle from initial request through PO fulfillment; consistently uses automation tools within the buying process to deliver an optimized process and improved turnaround time. - Address escalated issues with key stakeholders and ensure timely resolution -...
-
Operations Processor
1 week ago
Hyderabad, Telangana, India Wells Fargo Full time**About this role**: Wells Fargo is seeking an Operations Processor... **In this role, you will**: - Perform moderately complex operations duties in support of either a service center or department environment - Require considerable knowledge of company personnel policies and practices - Collect data and prepare related operational reports - Prepare input...
-
Operations Processor
1 week ago
Hyderabad, Telangana, India Wells Fargo Full time**About this role**: Wells Fargo is seeking an Operations Processor **In this role, you will**: - Perform moderately complex operations duties in support of either a service center or department environment - Require considerable knowledge of company personnel policies and practices - Collect data and prepare related operational reports - Prepare input...
-
Studio Operations Coordinator
1 day ago
Hyderabad, India Zigsaw Full timeJobDescriptionlocation :Bangalore Hyderabad & NaviMumbaiMissionTheStudio Operations Coordinator is responsible for managing thedaytoday operations of our studio ensuring ahigh level of customer service anddrivingsales growth. This role requires a highly organisedselfmotivatedindividual with excellentcommunication skills and a passion for...
-
Operations Executive
4 weeks ago
Hyderabad, Telangana, India Alcom Extrusions Pvt Ltd Full timeRole: Operations Executive Company: Alcom Extrusions Pvt Ltd Experience: Fresher Location: Hitech City, Hyderabad - Handling day-to-day administrative tasks to ensure the smooth functioning of the department. - Managing employee records and maintaining confidentiality of HR-related information. - Coordinating meetings, managing calendars, and handling...
-
Operations Executive
1 week ago
Hyderabad, Telangana, India AbhiBus Full timeFull-time **Company Description**: ConfirmTkt and **AbhiBus **became a part of ixigo in 2021. **ixigo is headquartered in Gurugram with offices in Bangalore (ConfirmTkt) and Hyderabad (AbhiBus). **Abhibus Services (India) Private Limited** **is a pioneer in providing end-to-end software and other value added solutions for bus transport Industry by...