Guest Relation Executive

1 week ago


Kharadi Pune Maharashtra, India Compass india food services pvt ltd. Full time

A guest relations executive's primary responsibility is to ensure that guests have a memorable and welcoming experience and to build lasting relationships with them. They are a key point of contact for guests and are responsible for a variety of tasks, including:

- **Welcoming guests**: Greeting guests upon arrival and checking them in
- **Handling luggage**: Ensuring that luggage is handled quickly and efficiently
- **Delivering mail and messages**: Making sure that mail and messages are delivered to guests promptly
- **Addressing complaints**: Dealing with guest complaints tactfully and escalating them to the Guest Relations Manager when needed
- **Providing assistance**: Helping guests with tasks like confirming travel arrangements and taking messages
- **Ensuring compliance**: Making sure that health and quality standards are met
- **Recording information**: Keeping a daily logbook of information
- **Managing check-in and check-out**: Ensuring that check-in and check-out are efficient and effective
- **Handling keys**: Assigning rooms and preparing keys and folders for guests
- **Maintaining guest relations**: Ensuring that in-house guests are treated well at all times

**Job Types**: Full-time, Permanent

Pay: ₹25,000.00 - ₹30,000.00 per month

**Benefits**:

- Health insurance
- Paid sick time
- Provident Fund

Schedule:

- Day shift
- Morning shift
- Night shift
- Rotational shift

**Experience**:

- total work: 3 years (required)

Work Location: In person



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