Customer Service Representative

3 months ago


Chandigarh Chandigarh, India Sogrow Full time

**Job Summary**:
We are looking for a dynamic, customer-oriented individual to join our team as a Customer Service Representative. You will be responsible for providing excellent customer support for our Cab service over call, addressing inquiries, resolving issues, and ensuring a positive customer experience.

**Key Responsibilities**:
Answer incoming customer calls and chat inquiries in an efficient manner.

Identify customer needs and provide appropriate solutions or escalate issues when necessary.

Handle customer complaints and resolve them in a timely and professional manner.

Maintain up-to-date knowledge of company products and services to effectively assist customers.

Document customer interactions, issues, and resolutions in the customer relationship management (CRM) system.

Collaborate with other departments to address complex customer inquiries.

Follow communication procedures, guidelines, and policies.

Meet performance targets related to customer satisfaction, call handling, and response times.

**Requirements**:
High school diploma or equivalent (bachelor's degree preferred).

Previous experience in customer service or a related field is a plus.

Strong verbal and written communication skills.

Excellent problem-solving abilities.

Ability to work in a fast-paced environment and handle multiple tasks efficiently.

Strong attention to detail and organizational skills.

Ability to work flexible hours, including evenings, weekends, and holidays.

**Job Types**: Full-time, Permanent

Pay: ₹18,000.00 - ₹22,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Day shift
- Morning shift

Supplemental Pay:

- Yearly bonus

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

Work Location: In person



  • Chandigarh, Chandigarh, India Submit Core Full time

    **Job Title: Customer Service Representative** As a Customer Service Representative, you will be the primary point of contact for our customers, providing exceptional service and support to address their inquiries, resolve issues, and ensure a positive experience. You will play a crucial role in representing our company and maintaining high levels of...


  • Chandigarh, Chandigarh, India Idea Clan Full time

    **Job Title**: Junior Customer Representative **Position Type**: Full-time **Job Overview**: We are seeking an enthusiastic and detail-oriented **Junior Customer Representative** to join our team. In this role, you will play a key part in delivering exceptional service by reaching out to customers for order confirmations, providing support for...


  • Chandigarh, India PGEIN Pvt. Ltd. Full time

    **ABOUT TPine** At TPine Financial Services, we believe the strength of our commitment is reflected in product innovation and the strategic partnerships we've established. That's why we look for team members who work hard to make a difference in their workplace and community. Our goal is to make long-term improvements in everything and everyone we touch. We...


  • Chandigarh, India Quest Solutions Inc Full time

    **Quest Solutions Inc. dba** Quest is urgently looking for a Customer Service representative for a Work From Home position. The incumbent must be a graduate with good communication skills and experienced in US calling for 6 months to 1 year. Position**:Customer Service representative** Experienced required**:6 months to 1 year** - Initiate outbound cold...


  • Chandigarh, Chandigarh, India Biorev Studios Pvt Ltd Full time

    **Location**: Mohali, Punjab **Shift**:US Shift **Job Type**: Full Time **Shift Timing**: - US Shift - 12 PM to 10 PM CST (10:30 PM to 8:30 AM IST) **Working Pattern**: - 6 days working **Position Overview**: **Key Responsibilities**: - Inbound and Outbound Calls: Answer incoming calls from customers and make outbound calls to prospects as...


  • Chandigarh, Chandigarh, India BeeperMD Full time

    **BeeperMD** looking for passionate English speaking customer representatives who are fluent enough to have conversations with US customers. **Roles & Responsibilities: - ** 1. Interface with US customers via inbound calls. 2. Excellent verbal Skills in English. 3. Greet customers in a courteous, friendly, and professional manner using agreed-upon...


  • Chandigarh, Chandigarh, India InfluxService Full time

    **Designation: - International Customer Service Representative** **Experience: - Fresher - 3 years** **Job Location: - Chandigarh** As an **International Customer Service Representative** for the Inbound US Voice Process with a focus on Sales and Upselling, you will be responsible for delivering outstanding customer service to customers in the United...


  • Chandigarh, India AAIDEOLOGY Full time

    **HIRING FOR "CUSTOMER SERVICE REPRESENTATIVE [ NO SALES / NO TARGETS ]"** **"MUST HAVE EXCELLENT COMMUNICATION SKILLS"** **MINIMUM EXPERIENCE : 0YEARS (FRESHERS)** **MAXIMUM EXPERIENCE : 2YEARS** **JOB DESCRIPTION**: They must have excellent listening abilities to understand the accurate requirements of the consumer, and must possess the patience...


  • Chandigarh, India Biorev Studios Pvt Ltd Full time

    **Location**: Mohali, Punjab **Shift**:US Shift **Job Type**: Full Time **Shift Timing**: - US Shift - 12 PM to 10 PM CST (10:30 PM to 8:30 AM IST) **Working Pattern**: - 6 days working **Position Overview**: **Key Responsibilities**: - Inbound and Outbound Calls: Answer incoming calls from customers and make outbound calls to prospects as...


  • Chandigarh, Chandigarh, India BeeperMD Full time

    **BeeperMD **is hiring for **Freshers **for the role of **Customer Service Representatives** for Chandigarh location. We are looking for passionate and enthusiastic freshers who are open to start their career in BPO industry. - Must possess excellent communication skills - Willing to learn new techniques and role for Customer Service - Happy to adapt the...


  • Chandigarh, India BeeperMD Full time

    **BeeperMD** looking for passionate English speaking customer representatives who are fluent enough to have conversations with US customers. **Roles & Responsibilities: - ** 1. Interface with US customers via inbound calls. 2. Excellent verbal Skills in English. 3. Greet customers in a courteous, friendly, and professional manner using agreed-upon...


  • Chandigarh, India BeeperMD Full time

    **BeeperMD** looking for passionate English speaking customer representatives who are fluent enough to have conversations with US customers. **Roles & Responsibilities: - ** 1. Interface with US customers via inbound calls. 2. Excellent verbal Skills in English. 3. Greet customers in a courteous, friendly, and professional manner using agreed-upon...


  • Chandigarh, Chandigarh, India INNOVISION Limited Full time

    About INNOVISION Limited\INNOVISION Limited is a dynamic and growing company that specializes in immigration services. We are seeking a highly motivated and organized Customer Service Representative to join our team.\Job Summary\We are looking for a talented individual to serve as the first point of contact for potential clients, providing them with...


  • Chandigarh, Chandigarh, India Talwarsons jewellers Full time

    We are seeking a Customer Service Representative to join our team at Talwarsons Jewellers in Chandigarh. This is an exciting opportunity for someone who enjoys interacting with customers and providing excellent service.The estimated salary for this role is ₹25,000 - ₹35,000 per month, depending on experience.As a Customer Service Representative, you will...


  • Chandigarh, India Innvocon Learning Solutions Full time

    Financial Customer Service Representative Position Overview: We are seeking a highly motivated and skilled Financial Customer Service Representative to join our dynamic customer support team. As a Financial Customer Service Representative, you will be the first point of contact for our clients, providing exceptional customer service in the realm of...


  • Chandigarh, Chandigarh, India Woodsforce Solutions Full time

    About the Role:We are seeking a highly skilled and professional Customer Service Representative to join our team at Woodsforce Solutions.Key Responsibilities:Providing world-class customer service through multiple channels.Responding to customer enquiries in a courteous and efficient manner.Resolving customer complaints and concerns in a professional...


  • Chandigarh, Chandigarh, India Woodsforce Solutions Full time

    About Woodsforce SolutionsAt Woodsforce Solutions, we are committed to delivering exceptional customer service experiences. Our team is passionate about building strong relationships with our clients and resolving their concerns in a professional, courteous, and efficient manner.Job Summary:We are seeking a highly skilled Customer Service Representative to...


  • Chandigarh, India PGEIN Consulting Full time

    **Customer Service Representative** **Responsibilities**: - Build loads/set appointments in appropriate programs (TMS, TMW, FM). - Enter all necessary and accurate information to ensure data integrity. - Track and trace for on time pickups and deliveries and update TMS. Provide discretion in resetting appointments. - Set pick-up and delivery appointments...


  • Chandigarh, Chandigarh, India New Flair Peoples Ltd Full time

    **International Based Job Opportunity based in the UK** New Flair is on the lookout for exceptional sales representatives to join our expanding team. As an Interior and Carpentry company dedicated to fulfilling our customers' desires, we specialize in crafting captivating designs, ranging from intricate interior concepts to extensive commercial ventures. If...


  • Chandigarh, India BeeperMD Full time

    **BeeperMD** looking for passionate Spanish and English speaking customer representatives who are fluent enough to have conversations with US customers. **Roles & Responsibilities: - ** 1. Interface with US customers via inbound calls. 2. Excellent verbal Skills in **Spanish and English **Languages. 3. Greet customers in a courteous, friendly, and...