Customer Care Executive

3 months ago

Dehra Dun, India Pearl Organisation Full time

We are looking for a qualified Customer Support Executive to manage a team of representatives who will offer excellent customer service, upselling and after-sales support. You will create policies and procedures and oversee the customer service provided by the team.

To be successful as a customer support executive, you should display excellent interpersonal and communication skills as well as a professional appearance. These skills will prove invaluable when mentoring the representatives in your team and mediating with customers. An outstanding customer support executive should possess a proven track record of successful customer service and management skills.

**Customer Support Executive Responsibilities**:

- Managing a team of representatives offering customer support.
- Overseeing the customer service process.
- Resolving customer complaints brought to your attention.
- Monitoring the work of individual representatives and of the team.
- Possessing excellent product knowledge to enhance customer support.
- Maintaining a pleasant working environment with your team.
- Upselling and cross selling
- Working as per the targets given

**Customer Support Executive Requirements**:

- A bachelor’s degree in administration or a related field.
- Excellent interpersonal and written and oral communication skills.
- Ability to work with a team.
- Knowledge of CRM systems.
- Knowledge of mediation and conflict resolution techniques is preferable.

**Salary**: ₹13,500.00 - ₹30,000.00 per month

Schedule:

- Day shift

Ability to commute/relocate:

- Dehra Dun - 248001, Uttarakhand: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- Sales: 1 year (preferred)
- Customer service: 1 year (preferred)
- Communication skills: 1 year (preferred)

**Language**:

- English (preferred)

**Speak with the employer**
+91 8791731703

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