Executive - Customer Experience

2 weeks ago


Bengaluru Karnataka, India Varthana Full time

**Published on**
24-Apr-2024

**Branch**
Head Office

**Qualifications**
Graduate

**Experience**
0 Years - 0 Months To 2 Years - 0 Months

**Contact**
Abhishek - 7022827826

**Key Requirement for the Position**
Minimum Education Qualification: Graduation
0 - 2 years of experience in Telecalling in the Banking / NBFC industry
Understanding the local market is mandatory
Knowledge of the basics of MS Excel is preferred
Influential communication skills in English and local languages
Self-motivated, passionate about the domain, eager to learn new things, and takes initiative & challenges

Key Role Deliverables

Customer Engagement:
Resolving Customer queries, requests, and complaints by providing correct and complete information to customers within defined timelines
Capturing correct and complete details of Customer interaction
Quality Service:
Reaching out to non-engaged, irate, delinquent Customers on a regular/project basis
Demonstrating high standards of customer experience by focusing on customer empathy, understanding customer needs, and expectations, and making efforts to make them aware and engaged
Relationship Management: Building a solid relationship with the customers and with internal departments for collecting accurate data



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