Customer Service Agent

3 weeks ago


Bellandur Bengaluru Karnataka, India Karma Club Experience Full time

About Us:
Karma Group is a leading hospitality service provider dedicated to offering exceptional experiences to our guests. We pride ourselves on our commitment to customer satisfaction and strive to create memorable moments for every guest.

**Job Description**:
**Responsibilities**:

- Communicate with guests to confirm their reservations and provide any necessary information or assistance.
- Process online payments securely and accurately, ensuring compliance with company policies and procedures.
- Block space and make reservations in our booking system, ensuring accuracy and efficiency.
- Collaborate with other team members to ensure smooth operations and excellent customer service.
- Keep detailed records of reservations, payments, and guest communications.
- Stay updated on company policies, promotions, and offerings to provide accurate information to guests.
- Handle any guest inquiries or concerns related to reservations with empathy and professionalism.

**Requirements**:

- Previous experience in a customer service or reservation role preferred.
- Excellent communication skills, both written and verbal.
- Strong attention to detail and organizational skills.
- Ability to multitask and prioritize tasks effectively in a fast-paced environment.
- Ability to work flexible hours, including evenings, weekends, and holidays as needed.
- Customer focused mindset with a passion for delivering exceptional service.
- Ability to work effectively both independently and as part of a team.

**Benefits**:

- Competitive salary
- Health insurance
- Bonus Spiff based on Bookings made.

Pay: ₹18,000.00 - ₹22,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift

**Education**:

- Secondary(10th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (required)
- Hindi (preferred)

**Location**:

- Bellandur, Bengaluru, Karnataka (required)

Work Location: In person

Expected Start Date: 01/05/2024


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