Associate - Key Accounts

2 months ago

Delhi Delhi, India POSist Technologies Full time

**Job Information**:
Date Opened

**02/20/2024***

Job Type

**Full time***

Industry

**IT Services***

Work Experience

**1-3 years***

City

**New Delhi***

State/Province

**Delhi***

Country

**India***

Zip/Postal Code

**110015***

**About Us**:

- Restroworks (formerly Posist) is a leading cloud-based enterprise technology platform that powers over 20,000 restaurants globally. Restroworks offers a unified cloud technology platform that streamlines restaurants' Front-of-House (FOH), Back-of-House (BOH), Integrations, Analytics, and CRM. Renowned restaurant chains, including Taco Bell, Subway, Carl’s Jr, Sbarro Pizza, are powered by the platform.
- Restroworks is certified with ISO 27001, ISO 27017, ISO 27701, SOC1 Type 2, SOC 2 Type 2, and GDPR compliant. The company is a Great Place to Work-Certified organization, placing it among one of the top employers of choice.

Restroworks is on a mission to make global restaurants prosperous.

You will be part of a young & dynamic team that is changing the way restaurants operate. We are a SAAS company focused on continuous growth & expansion with a clear target of building a strong technology that can create a never ending impact. We are looking for competitive, high energy individuals who have the entrepreneurial spirit with a strong desire to succeed.

You will be responsible for handling the most important client accounts in a company. These accounts makeup the highest percentage of company income, and must build and maintain a strong relationship with the client.

**Responsibilities**
- Build relationships with senior stakeholders and manage account planning
- Identify and prioritize accounts based on outstanding issues, growth opportunity, strategic value and renewal timeframe
- Advise clients on the most effective ways to use the Posist products
- Ensure high customer satisfaction scores(NPS), manage customer health status and adherence to tickets SLAs
- Through collaboration with Product/Tech teams, provide consulting services for a specific set of customers and maximize their ROI.Increase renewal rates and reduce churn
- Identify and build up-selling and cross-selling opportunities within your existing accounts and, taking EBR’s on an annual basis
- Work collaboratively with various internal teams/individuals for the best interest of the customer (engineering, sales, etc.)

**Requirements**:

- Good verbal and written communication skills
- Good analytics and reporting skills
- Good negotiations and retention skills
- Ability to multitask, work in a fast-paced environment
- Have a high-level attention to detail
- Ability to work independently and to partner with others to promote an environment of teamwork

**Benefits**:

- Get your hands on one of the best restaurant SaaS products
- Work with 18,000+ happy brands in 50 countries
- Be a part of a small & friendly team of marketers
- Open and transparent work culture

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