Customer Support Executive
5 months ago
**FEMALE CANDIDATE ONLY**
**About Us**:
R&D Instrument Services Company is a leading provider of innovative solutions in the field of process instrumentation. We specialize in manufacturing and exporting a wide range of Calibration instruments used in laboratories across various industries. Our commitment to excellence and customer satisfaction drives our continuous growth and success in the market.
**Job Overview**:
**Key Responsibilities**:
**Customer Interaction**:
- Provide accurate, valid, and complete information by using the right methods/tools.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.
**Problem Resolution**:
- Identify and assess customers’ needs to achieve satisfaction.
- Diagnose and troubleshoot technical issues and provide solutions.
- Escalate unresolved issues to the appropriate internal teams and follow up until resolved.
**Documentation and Reporting**:
- Maintain detailed records of customer interactions, process customer accounts, and file documents.
- Prepare and distribute customer activity reports.
- Provide feedback on the efficiency of the customer service process.
**Product/Service Knowledge**:
- Stay updated with product knowledge and new product/service offerings.
- Provide customers with information about new features and services.
**Team Collaboration**:
- Work closely with team members to meet and exceed customer service goals.
- Collaborate with the sales and marketing teams to stay updated on product knowledge and promotions.
**Qualifications**:
**Education**:
- Bachelor’s degree preferred.
**Experience**:
- Proven customer support experience or experience as a client service representative.
- Strong phone contact handling skills and active listening.
**Skills**:
- Excellent communication and presentation skills.
- Ability to multi-task, prioritize, and manage time effectively.
- Proficient in using customer support software, databases, and tools.
- Familiarity with CRM systems and practices.
**Personal Attributes**:
- Customer-oriented and able to adapt/respond to different types of characters.
- Positive attitude and a passion for providing exceptional customer service.
- Problem-solving skills and the ability to think on your feet.
**Benefits**:
- Competitive salary and performance-based incentives.
- Professional development and career growth opportunities.
**Compensation**:
Required Experience: 1 - 3 yrs
Compensation: 2-3.5 LPA
Working hours: Day shift (9 AM - 6.15 PM) Sat(9 AM - 1.30 PM)
Location: Porur, Alapakkam, Chennai
Pay: ₹200,000.00 - ₹350,000.00 per year
**Benefits**:
- Health insurance
- Leave encashment
- Provident Fund
Schedule:
- Day shift
Supplemental pay types:
- Yearly bonus
**Education**:
- Bachelor's (preferred)
**Experience**:
- total work: 2 years (preferred)
- Customer service: 1 year (preferred)
**Language**:
- Hindi (required)
- English (required)
Work Location: In person
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