Client Coordinator

5 days ago

Jaipur, India Impetus consulting associate Full time

**Client Coordinator**

**Position Overview**:
We are seeking a dedicated and dynamic Client Coordinator to join our team and play a pivotal role in maintaining strong relationships with our valued clients. The Client Coordinator will be the main point of contact for clients, ensuring their needs are met, questions are answered, and concerns are addressed promptly and professionally. This role requires exceptional communication skills, organizational prowess, and a customer-centric mindset.

**Responsibilities**:
Serve as the primary liaison between the company and clients, fostering positive relationships and acting as a trusted advisor.

Proactively engage with clients to understand their goals, challenges, and requirements, striving to provide tailored solutions that align with their needs.

Maintain a thorough understanding of the company's products or services, staying updated on new offerings and improvements to effectively communicate these to clients.

Collaborate with internal teams, such as sales, marketing, and product development, to ensure seamless delivery of services and to provide clients with accurate information.

Create and maintain detailed client profiles and records, documenting interactions, preferences, and special instructions to ensure personalized service.

Coordinate and schedule meetings, presentations, and product demonstrations with clients as needed.

Assist in onboarding new clients, and guiding them through the setup and implementation of products or services.

Monitor client accounts to identify signs of dissatisfaction or potential issues, taking proactive measures to address concerns and prevent escalations.

Collaborate with the billing department to ensure accurate and timely invoicing and assist in resolving any billing-related inquiries from clients.

Collect and analyze client feedback and data to identify trends and opportunities for service improvement.

Participate in client events, conferences, and meetings as a representative of the company when required.

**Qualifications**:
Bachelor's degree in Business, Communication, or a related field (or equivalent work experience).

Proven experience in customer service, account management, or client relations.

Excellent interpersonal and communication skills, with the ability to listen actively and communicate effectively with clients of diverse backgrounds.

Strong organizational skills and attention to detail to manage multiple client interactions simultaneously.

Problem-solving ability and a proactive approach to addressing client needs and concerns.

Proficiency in using customer relationship management (CRM) software and other relevant tools.

Ability to work collaboratively in a team environment and establish rapport with internal and external stakeholders.

Flexibility to adapt to changing priorities and client requirements.

Positive attitude and a genuine passion for delivering exceptional customer experiences.

Why Join Us:
Opportunity to work in a dynamic and innovative industry, collaborating with a diverse team of professionals.

Chance to make a meaningful impact by directly influencing client satisfaction and business growth.

Professional development opportunities to enhance your skills and advance your career within the company.

Competitive compensation package, including benefits and performance-based incentives.

Pay: ₹19,833.56 - ₹24,124.39 per month

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Jaipur, Rajasthan: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- total work: 1 year (preferred)

Work Location: In person

**Speak with the employer**
+91 9649932966

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