Customer Relationship Associate

5 months ago


Gurugram Haryana, India Right Advisors Private Limited Full time

Role
- Customer Relationship Associate

Exp
- 2 to 8 years

Co
- Reputed Global FMCG MNCS

alary upto 5 lpa

Location
- Gurgaon

Industry only FMCG/ Beauty & Beverage / Pharma

**Job Description**:
**Key Responsibilities**:

- Taking feedback on co's products and H2H services from consumers

Estimating the repeat rates from consumers on phones & validating the response with purchase/batch code data
- Monitoring and analysing data collected from tele-calling to track the activity’s progress
- Developing dashboard for regular reporting
- Bringing clarification to the progress and performance-related expectations by conducting regular review meetings.
- Keeping the customer database maintained and updated.

**What We're Looking For**:

- Graduation or equivalent
- Priorly experience working as in customer relationship / telecaller or in a similar role
- Having done a sales-related training program
- Having exposure to cultural norms and diverse viewpoints
- Ability to change the communication style on unusual events
- Excellent interpersonal, research, and record-keeping skills
- Having the capability to receive critics without internalizing them
- Ability to create reports and dashboards on excel for better reporting

Pay: ₹500,000.00 per year

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

Work Location: In person



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