Customer Relationship Associate
6 months ago
Role
- Customer Relationship Associate
Exp
- 2 to 8 years
Co
- Reputed Global FMCG MNCS
alary upto 5 lpa
Location
- Gurgaon
Industry only FMCG/ Beauty & Beverage / Pharma
**Job Description**:
**Key Responsibilities**:
- Taking feedback on co's products and H2H services from consumers
Estimating the repeat rates from consumers on phones & validating the response with purchase/batch code data
- Monitoring and analysing data collected from tele-calling to track the activity’s progress
- Developing dashboard for regular reporting
- Bringing clarification to the progress and performance-related expectations by conducting regular review meetings.
- Keeping the customer database maintained and updated.
**What We're Looking For**:
- Graduation or equivalent
- Priorly experience working as in customer relationship / telecaller or in a similar role
- Having done a sales-related training program
- Having exposure to cultural norms and diverse viewpoints
- Ability to change the communication style on unusual events
- Excellent interpersonal, research, and record-keeping skills
- Having the capability to receive critics without internalizing them
- Ability to create reports and dashboards on excel for better reporting
Pay: ₹500,000.00 per year
**Education**:
- Higher Secondary(12th Pass) (preferred)
**Experience**:
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)
**Language**:
- English (preferred)
- Hindi (preferred)
Work Location: In person
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