Customer Relationship Associate

6 months ago


Gurugram Haryana, India Right Advisors Private Limited Full time

Role
- Customer Relationship Associate

Exp
- 2 to 8 years

Co
- Reputed Global FMCG MNCS

alary upto 5 lpa

Location
- Gurgaon

Industry only FMCG/ Beauty & Beverage / Pharma

**Job Description**:
**Key Responsibilities**:

- Taking feedback on co's products and H2H services from consumers

Estimating the repeat rates from consumers on phones & validating the response with purchase/batch code data
- Monitoring and analysing data collected from tele-calling to track the activity’s progress
- Developing dashboard for regular reporting
- Bringing clarification to the progress and performance-related expectations by conducting regular review meetings.
- Keeping the customer database maintained and updated.

**What We're Looking For**:

- Graduation or equivalent
- Priorly experience working as in customer relationship / telecaller or in a similar role
- Having done a sales-related training program
- Having exposure to cultural norms and diverse viewpoints
- Ability to change the communication style on unusual events
- Excellent interpersonal, research, and record-keeping skills
- Having the capability to receive critics without internalizing them
- Ability to create reports and dashboards on excel for better reporting

Pay: ₹500,000.00 per year

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

Work Location: In person



  • Gurugram, Haryana, India LUVIA TRADING PVT LTD Full time

    Knowledge about CRM (Customer Relationship Management ) - Excellent communication skills (written and verbal) - Interested in social media and beauty brands - Ability to communicate correctly and clearly with all customers - Phone Call Support - Excellent documentation skills - Good comprehension skills ability to clearly understand and state the issues...


  • Gurugram, Haryana, India ARME Consulting Full time

    **Currently seeking a highly organized and customer-focused individual to join as a CSA for a Reputed BPO. As a Patient Relationship Officer, you will play a pivotal role in ensuring the satisfaction and loyalty of our patients, while maintaining strong relationships with healthcare providers.** **Position**:Patient Relationship Officer / Customer Service...


  • Gurugram, Haryana, India Stalwart Management Consulting Full time

    **Job Title**: Customer Success Associate **Company**: Transcom **Department**: PhonePe (MLS) **Role Overview**: As a **Customer Success Associate** at Transcom, you will play a vital role in driving customer engagement and satisfaction through effective communication. You will handle customer inquiries, provide resolution to their concerns, and ensure...


  • Gurugram, Haryana, India STEEL MANTRA Full time

    **POSITION** - Customer Service Associate (Domestic Process) **COMPANY** - BLUSMART **ROLES AND RESPONSIBILITIES** - Handling Customer Queries - Build strong customer relationship **SKILLS REQUIRED** - Excellent Communication in English/Hindi (verbal & written) **EXPERIENCE** - Freshers and experience **QUALIFICATION** - Bachelor's Degree...


  • Gurugram, Haryana, India STEEL MANTRA Full time

    **POSITION** - Customer Service Associate (Domestic Process) **COMPANY** - BLUESMART **ROLES AND RESPONSIBILITIES** - Handling Customer Queries - Build strong customer relationship **SKILLS REQUIRED** - Excellent Communication in English/Hindi (verbal & written) **EXPERIENCE** - Freshers and experience **QUALIFICATION** - Bachelor's Degree...


  • Gurugram, Haryana, India STEEL MANTRA Full time

    **POSITION** - Customer Success Associate **ROLES AND RESPONSIBILITIES** - Handling Customer Queries - Build strong customer relationship **SKILLS REQUIRED** - Excellent Communication in English/Hindi - Excellent Communication in Spanish & French (fluent in English) **EXPERIENCE** - Min 3+ years of experience in North American Customer...


  • Gurugram, Haryana, India CHOKORE -Rangreza Retail Services Private Limited (www.chokore.com) Full time

    We are looking to hire a **Customer Service Associate **with panache and flair to woo the customers - Resolving queries over telecon: CSAs help customers with their concerns and complaints. - Providing information: CSAs provide product information and recommend services based on customer needs. - Maintaining relationships: CSAs work to maintain positive...


  • Gurugram, Haryana, India Growing Stars Full time

    **Role**: Customer Care Associate Locations: Gurugram Type: Full Time **Salary**: 25K to 30K CTC Shifts: Rotational Shifts Process: Domestic/International **Job Roles & Responsibilities:** - To escalate the queries of the client via Call, Phone Chat, Mail. - Resolve the customer issue for International Client. - To provide the best resolution to the...


  • Gurugram, Haryana, India INK IT SOLUTIONS Full time

    We're looking for Customer Support Associate (US Process) for Gurgaon location. Exp level: - 0.6 Months to 2 yrs POSITION OVERVIEW: **Activities to be performed** - Review and process basic customer transactions - Investigate and resolve data or account discrepancies - Input, edit and maintain customer account information - Escalate issues in a timely...


  • Gurugram, Haryana, India PhonePe Full time

    **Job Description: Customer Success Associate - PhonePe** **Position**: Customer Success Associate **Work Mode**: Work From Office **Location**: Gurugram, Haryana **Salary**: ₹23,000 to ₹27,000 CTC (depending on process) **Shift**: 24/7 rotational shift. (6 days working.) **Key Responsibilities**: - Ensure customer satisfaction by delivering prompt...


  • Gurugram, Haryana, India Solvaphile Edtech Private Limited Full time

    **Job Title**: Customer Success Associate **Location**: Gurgaon, India **Industry**: Telecom **Work Schedule**: 6 days a week with a rotational day off **Key Responsibilities**: - **Customer Relationship Management**: - Serve as the primary point of contact for assigned customers, helping them navigate through our telecom solutions. - Build and maintain...


  • Gurugram, Haryana, India ADEO DISTINCTIONS & DIMENSIONS PVT LTD Full time

    Your role - Establish and maintain positive relationships with existing clients. - Provide prompt, efficient, and satisfactory responses to customer inquiries. - Identify opportunities for improving the customer experience and provide feedback to relevant teams and departments. - Analyse customer data to identify patterns and insights; and leverage this...


  • Gurugram, Haryana, India ARME Consulting Full time

    **Position: - Customer Relationship Officer** **Location: Sector 49, Sohana Road, Gurgaon** **6 days working, Rotational week off** **Qualifications: - ** - HSC and Above - Fresher and experience both can apply - 1-4 years’ experience in Tele-Calling or Voice Process **Required Skills: - ** - Excellent communication and interpersonal skills -...


  • Gurugram, Haryana, India Gabit Full time

    Gabit is a one-stop health and wellness platform that aims to add more healthy years to everyone’s lives. We offer personalised meal and fitness plans, along with science-backed skincare products, and fitness wearables, to achieve well-rounded health goals. Our philosophy is rooted in the interconnectedness of health, and striking a balance between all...


  • Gurugram, Haryana, India Gabit Full time

    Gabit is a one-stop health and wellness platform that aims to add more healthy years to everyone’s lives. We offer personalised meal and fitness plans, along with science-backed skincare products, and fitness wearables, to achieve well-rounded health goals. Our philosophy is rooted in the interconnectedness of health, and striking a balance between all...


  • Gurugram, Haryana, India Gabit Full time

    Gabit is a one-stop health and wellness platform that aims to add more healthy years to everyone’s lives. We offer personalised meal and fitness plans, along with science-backed skincare products, and fitness wearables, to achieve well-rounded health goals. Our philosophy is rooted in the interconnectedness of health, and striking a balance between all...


  • Gurugram, Haryana, India Himgiri Automobiles Pvt. Ltd Full time

    We are seeking for a Customer Relationship Executive (Service) for managing customer interactions and ensuring high levels of satisfaction. This role involves assisting customers with inquiries, resolving issues, and supporting the service team to enhance the overall customer experience. **Key Responsibilities**: **Customer Engagement**: Serve as the...


  • Gurugram, Haryana, India MistrNokriwala Full time

    **Requirements**: - Graduate - Good computer knowledge - Good kowledge of CRM softwares - Minimum 2 years of experience in Customer Relationship - Good communication skills in Hindi and English - Good Personality - Available to visit customer sites occasionally - Knowledge of automation industry (More Preferable) Pay: ₹18,000.00 - ₹30,000.00 per...


  • Gurugram, Haryana, India Vani Kabir Multiverse Full time

    Key Responsibilities: Customer Interaction: Act as the primary point of contact for customer inquiries, concerns, and feedback. Problem Resolution: Address and resolve customer issues and complaints effectively and efficiently. Escalate unresolved issues to appropriate departments when necessary. Relationship Management: Build and maintain strong,...


  • Gurugram, Haryana, India Teleperformance Full time

    Walk-in Interview for Customer Support Associate - Voice Process at Teleperformance Job Title : Customer Support Associate - Inbound Voice Process Location: gurgoan, Haryana CTC : Up to 20k PM Qualification: Fresh Graduates. Freshers both can Apply Working Hours: 9-hour shift Work Days: 6 days working with one rotational week off No Night Shifts for...