Customer Executive

3 days ago


Delhi, India Zyvka Global Services Full time

**JOB TITLE**:Customer Executive

**EXPERIENCE**:2 - 4 years

**LOCATION**:New Delhi, Okhla phase 1

**COMPENSATION**: 25K - 28K per month

**TIMINGS**:Indian Shift Timings

**NOTICE PERIOD**:1 month

**ABOUT THE COMPANY**

It is a one-stop marketplace for brands across furnishings, décor, kitchenware, accent furniture. We inspire the user with content and a differentiated product experience, and help them discover the best styles from a curated selection of existing and new brands. We differentiate by curating products across categories, building trust through a closed marketplace, content led selling, hybrid online-offline model with partner stores for furniture & ancillaries.

We are an ex-Sequoia and ex-McKinsey/Kearney team, joining hands with seasoned executors across content, merchandising and interior styling to transform how this industry is shopped today.

**Roles & Responsibilities**
- Providing a High Quality Customer Service to agreed service standards
- Capturing and entering orders
- Resolving delivery and price related issues
- Managing promotional and malt stock allocations, export documentation processes
- Single point of contact for customers and supply
- Managing primary and secondary distribution orders
- Managing stock inventory
- Ensure that orders and returns are processed and managed in accordance to cut off timings
- Growing knowledge on home and living products. Active in performing selling skills techniques to upsell or cross sell virtually.

**Skills Required**:

- Excellent communication skills
- Should have experience of interacting with customers and understanding their needs
- 2 years of relevant work experience with distinctive track record
- Solution oriented mindset with a ‘get things done’ attitude
- Excellent MS Office and MS Excel skills

**Salary**: ₹25,000.00 - ₹28,000.00 per month

Schedule:

- Day shift

Application Question(s):

- CTC of this position is 3 - 3.3 LPA. Are you comfortable with it?
- This is a urgent requirement. Can you join within 30 days?
- Are you comfortable with Delhi location?
- Do you have experience in MS Excel?

**Experience**:

- Customer executive: 2 years (preferred)
- MS Excel: 2 years (preferred)

Work Location: One location



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