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Team Member

4 weeks ago

Bengaluru, India Kotak Mahindra Full time

**Role - CC Transaction Monitoring Team - Investigation / Escalation desk
- Department- Credit Cards-Risk-Transaction Monitoring Team - Investigation / Escalation desk- Number of Positions- 2- Location- Bangalore- Reporting Relationships- Regional Risk Manager- Position Grade- M1- Investigation of credit card fraud dispute cases highlighted to the unit.
- Preparing of quality Investigation report and timely submitting to all stakeholders along with closure recommendations.
- Handling Escalated complaints received from Nodal team, Senior Management, Regulatory bodies and MD desk.
- Liaising with vendor, Merchants/ Acquiring Banks, Law enforcement, Customers and other departments to arrive at suitable resolution of customer’s complaints.
- Providing end to end resolution to customer’s complaints to avoid repeat complaints and further escalations.
- Ensuring complete resolution of the complaint within pre-defined TAT.
- Publishing daily/Weekly/Monthly Dashboard to stakeholders and senior management.
- Handing all regulatory related activities & requirements & timely publishing the data with relevant stakeholders for reporting it to RBI.
- Managing all Audit related activities & observations raised by internal & external units.
- Experience in Handling Fraud Investigation & Escalations for DC/CC/ Digital channels.
- Should have expertise in Excel, Power Point.
- Interpersonal Skills
- Good Communication and Presentation skills

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