Customer Service Executive-premium Inbound

1 month ago


Navi Mumbai, India IDFC FIRST Bank Full time

**Role/Job Title**: Customer Service Executive
- Retail Liabilities Inbound

**Business**: COO Functions

**Function/ Department**: 'Customer Experience

**Place of work**: Customer Contact Center (Phone Banking unit)

**Roles & Responsibilities**:
'1. Productivity 2. Maintaining Service Quality 3. Average Handling Time 4. First Contact Resolution 5. Maintaining TAT for all customer requests 6. Channel migration to alternate channels

**Secondary Responsibilities**:
'Drive all the initiatives in the Customer contact center

**Key Success Metrics**:
'Productivity, Average handling time, First contact Resolution



  • Navi Mumbai, India IDFC FIRST Bank Full time

    **Role/Job Title**: Customer Service Executive-Retail Asset Inbound **Business**: Service **Function/ Department**: Customer Experience **Place of work**: Customer Contact Center (Phone Banking unit) **Roles & Responsibilities**: '1. Productivity 2. Maintaining Service Quality 3. Average Handling Time 4. First Contact Resolution 5. Maintaining TAT...


  • Mumbai, India Kwality jobs Full time

    **Job Title: Inbound Customer Service Executive** **Job Location: Airoli, Navi Mumbai, Maharashtra, India** **Job Timings: Night Shift (6:00 PM to 3:00 AM)** **Job Requirements**: - Undergraduate from any stream - Good communication skills in English, both written and verbal - Experience in inbound customer service or similar role, preferably in an...


  • Navi Mumbai, India Teamhire staffing services Full time

    **Responsibilities** - Handle many inbound and outbound calls to customers and clients. - Identify the needs of customers, resolve issues, and provide solutions. - Upsell other products wherever possible. - Ensure you follow the customer service script provided by the company for uniformity. - Also, be well-read on company policies and the website for FAQs...


  • navi mumbai, India IDFC FIRST Bank Full time

    Role/ Job Title:  Customer Service Executive - Retail Liabilities Inbound (Voice) Function/ Department:  Customer Experience Job Purpose: The role bearer will help the company to enable customers, partners and other stakeholders address their needs for query resolution and also help as brand ambassadors for the company Drive all the...


  • Navi Mumbai, India IDFC FIRST Bank Full time

    Role/ Job Title:  Customer Service Executive - Retail Liabilities Inbound (Voice) Function/ Department:  Customer Experience Job Purpose: The role bearer will help the company to enable customers, partners and other stakeholders address their needs for query resolution and also help as brand ambassadors for the company Drive all the initiatives in...

  • Customer Service

    1 month ago


    Navi Mumbai, India Altius Customer Services Pvt Ltd Full time

    **About US** Altius started its operations in early 2002 as consultants and has rapidly grown into a diversified company with zealous experts from various sectors catering to our Clients transformation. We handle customer lifecycle management through our Digital Marketing, Information Technology & Business Process units. Headquartered in Mumbai and...


  • Mumbai, India Outright Globals Full time

    R**esponsibilities**: Handle inbound calls from customers professionally and efficiently. Identify customer needs, resolve issues, and provide effective solutions. Maintain positive and productive customer relations. Meet personal targets and contribute to achieving team targets. Maintain detailed records of customer interactions and analyze data for...


  • Navi Mumbai, India place8 Full time

    Unity (inbound calling) Banking process (Customer service) Graduate freshers okay HSC Pass Also Okay But With Good English Communication Need good English comms Fix day shift for girls with 1 week off Rotational shift for boys **Job Types**: Full-time, Fresher **Salary**: ₹17,000.00 - ₹19,500.00 per month **Benefits**: - Health insurance -...


  • Turbhe, Mumbai, Maharashtra, India ARME Consulting Full time

    **Role: Inbound Customer Service** **Location: Turbhe Navi Mumbai** **Role Category: Voice / Blended** - Shift Timing: Fix Day shift for Girls with 1 week off Fix Night shift for Boys (10pm - 7 am) and rotational day shift - Paid Training and Pickup and Drop from Turbhe Station. - Excellent English communication skills - 2 years' experience in Bank...


  • Navi Mumbai, Maharashtra, India timesjobs Full time

    JOB DETAILSRoles :Handling customer queries via call , Email, Chat processInbound processOverseeing the customer service processResolving customer complaints brought to your attentionCreating policies and proceduresPlanning the training and standardization of service delivery


  • Navi Mumbai, India IDFC FIRST Bank Full time

    **Role/Job Title**: Customer Service Executive - Retail Liabilities Inbound **Business**: Service **Function/ Department**: Customer Experience **Place of work**: Customer Contact Center (Phone Banking unit) **Roles & Responsibilities**: '1. Productivity 2. Maintaining Service Quality 3. Average Handling Time 4. First Contact Resolution 5....


  • Navi Mumbai, Maharashtra, India Lysha enterprises Full time

    **Hiring for Customer Service Executive** Job Description: - Inbound Customer Service - **Location - Navi Mumbai**: - 5 days working 2 days rotational week off - Rotational Shifts - **One - way cab provided**: - **Excellent communication in English required**: - **Freshers/ Experienced can apply** Salary: **For freshers - 14k to 17k in hand** **For...


  • Mumbai, India Unified CX Solutions Full time

    Unified CX Solutions is looking for experienced Call Center Customer Service and Technical Support Representatives to handle Inbound calls from existing Canadian customers. - Full-Time positions available - Shifts available between 4pm-10am IST - Fluent in speaking, writing, and reading English Required - Great, secure, premier office located in Mindspace,...


  • Navi Mumbai, India Coral Bling Services Private Limited Full time

    **Hiring for Customer Service Executive** Process (VOICE PROCESS) **Salary upto 30k in hand** **Fix Shift Timing** **No Rotational Shifts.** **A cab will be provided** - Job Description:_ 1. Location: Airoli, Andheri 2. Handling Inbound calls (Customer Service) 3. Need to handle queries related to US Customers. 4. Designation: CSA Level 1 5....


  • Mumbai, India AseUp Consultancy Full time

    Customer Service Executive, Inbound customer Service. Location : Thane, Navi Mumbai, Malad, Goregaon. Package : Hike on Last CTC Voice process Experience : fresher and Experienced **Salary**: ₹10,000.00 - ₹26,000.00 per month **Benefits**: - Provident Fund Schedule: - Day shift **Education**: - Higher Secondary(12th Pass)...


  • Vashi, Navi Mumbai, Maharashtra, India Coral Bling Services Private Limited Full time

    We are Hiring for a Customer Service Executive Location: Vashi, Navi Mumbai (Customer Service ) Pure inbound 5 days working, 2 days off Timings - any 9 hours between 7AM to 8 PM Graduation is Mandatory Competitive salary: Opportunities for career growth and advancement. Comprehensive training and development programs. If Interested Share your CV or...


  • Navi Mumbai, India Unifox Global Full time

    Make cold calls regarding inbound and outbound sales. - Understand how to identify new sales opportunities. - Work in a fast-paced goal-oriented environment. - With time this job has scope for growth. - Identify new sales opportunities by handling both inbound and outbound calls to follow up. - Achieve monthly milestones and close sales targets. - Regularly...


  • Mumbai, Maharashtra, India timesjobs Full time

    : FemaleEXPERIENCE: 3 Years To 6 YearsJOB DETAILSRepresenting companys standards with highly polished communication skillsKnack to handle premium clients with ease and tactAttend phone calls and maintain a database for the sameBasic validation of clients initial detailsEfficiently forwarding the leads to relevant stakeholdersBuilding and maintaining...


  • Mumbai, India Meera Enterprise Full time

    _**Opening for Inbound Customer service plus Upsales (RBL Banking) Process**_ - **Process: RBL Banking Process **_ - **details: Inbound Customer service + upsales **_ - **Qualifications : HSC /Graduate **_ - **Shift timing: Day shift for Female**_ - **24*7 Rotational for Male**_ - **Fixed Timing and 1 Rotational Week off**_ - **Salary - 18,000- CTC 14.600...


  • Mumbai, India Ericson Insurance TPA Pvt Ltd Full time

    We are looking for Customer Support Executive (Telecaller) Experience: 1-2yrs Education Qualifications: Any Graduate Job Profile: Backend call support executive for Healthcare insurance Only Inbound calls Should have Computer Knowledge No targets. **Salary**: ₹10,000.00 - ₹12,000.00 per month Schedule: - Rotational shift - Health insurance