Inbound Customer Service Representative

4 weeks ago


Mumbai, India Outright Globals Full time

R**esponsibilities**:
Handle inbound calls from customers professionally and efficiently.
Identify customer needs, resolve issues, and provide effective solutions.
Maintain positive and productive customer relations.
Meet personal targets and contribute to achieving team targets.
Maintain detailed records of customer interactions and analyze data for continuous improvement.
**Requirements**:
Excellent communication skills, with a minimum of Versant Level 5.
Willingness to work six days a week with a 1-day rotational week-off.
Minimum 6 months of work experience in customer service, preferably in inbound services, customer service/hospitality (front desk), international calling, telecom, D2H, telecaller, telesales, or collections.

**Typing test**: 25-30 WPM with 85% accuracy.

**Benefits**:
Competitive salary and performance-based incentives.
Comprehensive training and opportunities for career growth.
Positive and collaborative work environment.
Employee benefits and perks.

**Salary**: ₹23,000.00 - ₹28,000.00 per month

Schedule:

- Rotational shift

**Experience**:

- total work: 1 year (preferred)

Ability to Commute:

- Mumbai, Maharashtra (preferred)

Ability to Relocate:

- Mumbai, Maharashtra: Relocate before starting work (preferred)

**Speak with the employer**
+91 9915855535



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