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Inbound Customer Service Representative
4 weeks ago
Unified CX Solutions is looking for experienced Call Center Customer Service and Technical Support Representatives to handle Inbound calls from existing Canadian customers.
- Full-Time positions available
- Shifts available between 4pm-10am IST
- Fluent in speaking, writing, and reading English Required
- Great, secure, premier office located in Mindspace, Malad West, Mumbai with lots of perks - lounge, game room, onsite parking + much more
- Mentoring and guidance from Canadian Management Team
**Requirements**:
- Experience working in a Call Center environment handling incoming and/or making outgoing calls
- Customer Service oriented in developing and maintaining a positive customer interaction
- Strong English communication and people skills - written and verbal communication
- Open to flexibility in schedule including working extended or extra shifts
- Providing an exceptional customer service experience on every call
**What We Offer**
- Salary, Bonus, Health Benefits + much more
- Paid Time Off, Training and Development
- Ongoing English and Customer Service development classes
**Location**
Must be able to commute to our office located in Mindspace, Malad West, Mumbai
**Salary**: ₹30,000.00 - ₹45,000.00 per month
**Benefits**:
- Commuter assistance
- Health insurance
- Life insurance
- Paid time off
- Provident Fund
Schedule:
- Evening shift
- Night shift
- US shift
Supplemental pay types:
- Performance bonus
Ability to commute/relocate:
- Malad West, Mumbai - Mumbai, MH: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- Call Center: 2 years (preferred)
- Customer service: 2 years (preferred)
- Technical support: 1 year (preferred)
Work Location: One location
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