Customer Relationship Executive

6 months ago


Bhandup West Mumbai Maharashtra, India PerfectRecruit Services Full time

Key Responsibilities:
**Customer Assistance**:

- Provide product/service information, pricing details, and delivery timelines.
- Address customer concerns and complaints professionally and efficiently.

**Sales Support**:

- Assist sales representatives in generating leads, prospecting, and closing sales.
- Prepare sales quotations, proposals, and contracts as per customer requirements.
- Coordinate with internal departments to ensure timely order processing and delivery.

**Relationship Management**:

- Build and maintain positive relationships with customers to foster loyalty and repeat business.
- Follow up with customers post-sale to ensure satisfaction and address any issues.
- Identify opportunities for upselling or cross-selling additional products/services.

**Administrative Tasks**:

- Maintain accurate records of customer interactions, transactions, and inquiries using CRM software.
- Generate sales reports, performance metrics, and forecasts as needed.
- Assist in organizing sales events, promotions, and marketing campaigns.

**Training and Support**:

- Train new sales staff on customer service protocols, product knowledge, and sales processes.
- Provide ongoing support and guidance to sales team members as needed.

**Requirements**:

- Proven experience in customer service or sales support role.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and attention to detail.
- Ability to multitask and prioritize in a fast-paced environment.

**Job Types**: Full-time, Permanent

Pay: ₹25,000.00 - ₹35,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Day shift
- Morning shift

Supplemental pay types:

- Performance bonus

**Experience**:

- total work: 1 year (required)
- Customer service: 1 year (required)

**Language**:

- English (preferred)

Work Location: In person

**Speak with the employer**

+91 8320776946



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