Customer Relationship Executive
6 months ago
Key Responsibilities:
**Customer Assistance**:
- Provide product/service information, pricing details, and delivery timelines.
- Address customer concerns and complaints professionally and efficiently.
**Sales Support**:
- Assist sales representatives in generating leads, prospecting, and closing sales.
- Prepare sales quotations, proposals, and contracts as per customer requirements.
- Coordinate with internal departments to ensure timely order processing and delivery.
**Relationship Management**:
- Build and maintain positive relationships with customers to foster loyalty and repeat business.
- Follow up with customers post-sale to ensure satisfaction and address any issues.
- Identify opportunities for upselling or cross-selling additional products/services.
**Administrative Tasks**:
- Maintain accurate records of customer interactions, transactions, and inquiries using CRM software.
- Generate sales reports, performance metrics, and forecasts as needed.
- Assist in organizing sales events, promotions, and marketing campaigns.
**Training and Support**:
- Train new sales staff on customer service protocols, product knowledge, and sales processes.
- Provide ongoing support and guidance to sales team members as needed.
**Requirements**:
- Proven experience in customer service or sales support role.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and attention to detail.
- Ability to multitask and prioritize in a fast-paced environment.
**Job Types**: Full-time, Permanent
Pay: ₹25,000.00 - ₹35,000.00 per month
**Benefits**:
- Provident Fund
Schedule:
- Day shift
- Morning shift
Supplemental pay types:
- Performance bonus
**Experience**:
- total work: 1 year (required)
- Customer service: 1 year (required)
**Language**:
- English (preferred)
Work Location: In person
**Speak with the employer**
+91 8320776946
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