Client Relationship Officer

4 months ago

Hyderabad Telangana, India Sphere Tax Filing Full time

Greetings of the day

Currently Sphere tax filing is looking for a young and energetic team who is willing to work in night shifts and wants to be associated with us.

Job Highlights:

- Experience Required:

- 0-1 years

Job Title:

- CRO (Customer RelationShip Officer)

Qualification:

- 10+2+3

Package:

- 15K to 18K

Job Requirements:

- 1. Looking for Under Graduates/ Graduates

2. Probation period is for 3 months

3. Mandatory submission of certificates for the first six months.

4. Expected salary would be 15000 to 18000 based on their experience

5. Preferably taxation experience.

6. Excellent Communication skills with convincing skills.

7. First six months mandatory reporting to office and later hybrid policy

Job Role:

- CRO in this role is to make sure to call clients in the United States and explain the services provided by the company and make them a part of our company with filing taxes with us. Make sure to bring documents and sign up on our website with clients in the United States.

Roles and Responsibilities:

- Retrieve and gather necessary documents from clients.

Organize and assign documents according to the established process flow.

Respond promptly and professionally to client queries and requests.

Resolve any issues or concerns raised by clients in a timely manner.

Address customer communication related to taxation for both new and existing customers.

Handle customer clarifications and primary escalations.

Obtain client confirmation for the accurate and timely filing of their tax returns.

Service Level Agreement (SLA): Ensure adherence to SLA by responding

Interview Round:

- () HR
- () Ops
- () Salary Discussion and Joining

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)

Work Location: In person

**Speak with the employer**
+91 8328514547

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