Customer Success Associate

3 weeks ago

Surat Gujarat, India PropVIVO India Pvt. Ltd. Full time

The Customer Service Representative plays a crucial role in ensuring excellent customer satisfaction and support for our organization. This position involves interacting with customers to provide information, resolve inquiries, and handle complaints effectively. CSRs are expected to maintain a positive and professional image of the company while delivering exceptional service.

**Key Responsibilities**:

- **Product Knowledge**: Develop in-depth knowledge of company products, services, policies, and procedures to provide accurate information to customers.
- **Problem Resolution**: Listen to customer issues and work diligently to resolve them promptly and efficiently while maintaining a high level of customer satisfaction.
- **Order Processing**: Assist customers with order placement, tracking, and modifications, ensuring orders are processed accurately and on time.
- **Communication**: Communicate effectively and professionally with customers, colleagues, and other departments to relay information, resolve issues, and provide updates.
- **Documentation**: Maintain detailed records of customer interactions, transactions, and resolutions in the CRM system.
- **Complaint Handling**: Address customer complaints in a patient and empathetic manner, finding appropriate solutions to resolve their concerns.
- **Product Assistance**: Offer product troubleshooting and assistance, guiding customers on product usage and best practices.
- **Adherence to Policies**: Adhere to company policies and procedures, ensuring compliance with established guidelines.

**Qualifications**:

- High school diploma or equivalent (Bachelor's degree preferred).
- Excellent communication and interpersonal skills.
- Freshers or experienced person can apply.
- Strong problem-solving abilities.
- Patience and empathy in dealing with customer issues.
- Previous customer service experience or having a customer-centric mindset.
- Proficiency in using CRM software and other relevant tools is a plus.
- Ability to work in a fast-paced environment and handle high call volumes.
- Flexibility to work evenings, weekends, and holidays if required.
- Freshers can also apply

**Job Type**: Full-time (Onsite - Surat, Gujarat)

**Salary**: From ₹25,000.00 per month

**Benefits**:

- Health insurance
- Paid sick time
- Provident Fund

Schedule:

- Day shift
- Night shift

Supplemental pay types:

- Commission pay
- Performance bonus

Ability to commute/relocate:

- Surat, Gujarat: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- Are you comfortable working in night shift?

**Experience**:

- Customer service: 1 year (required)

**Language**:

- English (required)

Work Location: In person

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