Customer Success Associate

3 months ago


Vesu Village Surat Gujarat, India PropVIVO India Pvt. Ltd. Full time

**Job Title: - Customer Success Associate**

**Job Overview: -** Our company is searching for a customer success specialist who will roll up their sleeves and lead from the trenches. As a key member of the leadership team, the specialist will help craft our customer-success strategies, building strong relationships with customers and collaborating with cross-functional leaders internally to deliver consistently excellent customer experiences.

**Responsibilities: -**
- Working Night shifts from 9 pm to 6 am Monday to Saturday.
- Managing inbound and outbound calls.
- Maintaining a positive, empathetic, and professional attitude toward customers always.
- Acknowledging and resolving customer complaints.
- Attending Board Meetings which may be held during Business hours or non-Business hours. Knowing our products inside and out so that you can answer questions.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Ensure customer satisfaction and provide professional customer support.

**Desired skills: -**
- Bachelor’s degree or equivalent
- Strong skills in verbal and written communications
- Excellent command over English
- Active team player
- Flexibility - we are growing and evolving, and you’ll need to come along for the ride
- The ability to solve problems & to think quickly on your feet
- An eye for detail

**Benefits: -**
- Opportunity to develop your own team
- Health Insurance
- Experience working with the Global Company
- Competitive Learning Environment with supportive co-workers
- Employee-friendly HR Policies
- Paid leaves up to certain limits
- Career Development
- Competitive salaries & Variable bonuses
- Flexible working hours
- No formals
- Occasional Parties

** (Onsite - Surat, Gujarat)**

**Working Days: Monday
- Saturday**

**Working Hours: 9 PM- 6 AM (Night Shift)**

**Job Types**: Full-time, Permanent, Fresher, Internship
Contract length: 6 months

Pay: From ₹20,000.00 per month

**Benefits**:

- Health insurance
- Paid sick time
- Provident Fund

Schedule:

- Fixed shift
- Night shift
- US shift

Supplemental pay types:

- Performance bonus
- Quarterly bonus

Ability to commute/relocate:

- Vesu Village, Surat, Gujarat: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- How soon you can join us? (in days)

**Education**:

- Bachelor's (preferred)

Shift availability:

- Night Shift (required)

Work Location: In person



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