Customer Reservation Officer

2 weeks ago


Kharghar Navi Mumbai Maharashtra, India Leisurely Stays Full time

**About us**

Traveler's Escapade is a small business in Raigad, Maharashtra. We are professional.

Our work environment includes:

- Growth opportunities

**Designation**:Customer Reservation Officer
- We are looking for Customer Support Officer (_**reservation Officer**_) to assist our customers with their booking needs. You will provide various planning and booking services, including answering customers’ questions, making travel suggestions, and booking rooms and villas,_
- End to end guest Connectivity._

1) Assisting and advising customers who may be choosing from a variety of travel options. Making reservations for customers based on their various requirements and budgetary allowances.

2) Checking the availability of accommodation on the customers' desired travel dates.

4) Handle all the customer queries and complaints raised on social platforms and understand the customer grievances and provide appropriate resolution

5) Work on following up on all the assigned cases

**Required Knowledge Skills & Abilities**
- Knowledge of Air bnb, Agoda, Goibibo, MMT, Booking.Com
- Effective and diplomatic interpersonal skills in any situations
- Experience working in sales or Customer support, preferably in the hospitality or travel
- Multi-tasking and time-management skills, with the ability to prioritize tasks
- Creative thinking and problem-solving skills.

❖ Location: Navi Mumbai Kharghar

❖ Role: Customer Reservation Executive/Officer

❖ Industry Type: Hospitality

❖ Department: Customer Support

❖ Employment Type: Full Time, Permanent

❖ Education : Any Bachelor’s degree in tourism, hospitality

❖ Key Skills: Customer Support, Customer relations, End to end Customer Support, Social media.

Regards

Sonam - HR

+91 93265 69691

**Salary**: ₹20,000.00 - ₹30,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Health insurance
- Paid sick time
- Paid time off

Schedule:

- Day shift
- Morning shift

Supplemental pay types:

- Commission pay
- Overtime pay
- Performance bonus
- Quarterly bonus
- Yearly bonus

**Language**:

- English (preferred)

Expected Start Date: 06/07/2023



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