Reservation Executive
3 weeks ago
**Job Title: Reservation Executive**
**Location**: Kharghar, Navi Mumbai
**Industry**: Hospitality
**Job Responsibilities & Duties**:
**Reservation Management**:Efficiently handle OTA's channels and processes reservations through various channels, including mail, telephone, and central reservation systems referral.
**Product Knowledge**:Stay informed about the selling status, rates, and benefits of all packages and plans offered by the establishment.
**Record Maintenance**:Create and meticulously maintain reservation records, organizing them by date of arrival and check-out listing.
**Customer Service**:Resolve customer service issues promptly and professionally, ensuring a positive experience for guests.
Book new reservations when required, demonstrating excellent communication and interpersonal skills.
**Guest Satisfaction**:Proactively ensure guests' satisfaction by addressing any concerns they may have during their stay.
**Communication**:Maintain open communication with guests throughout their stay, actively addressing their needs and preferences.
**Information Provision**:Respond to inquiries about services, facilities, and activities, providing accurate and detailed information to enhance the guest experience.
**Local Knowledge**:Offer insights into local attractions and activities, assisting guests in making informed choices about their leisure time.
**Policy Explanation**:Clearly communicate information about rates and other policies, including cancellation policies, to guests.
**Qualifications**:
- Previous experience in reservation management or a related field is preferred.
- Excellent communication and customer service skills.
- Knowledge of hospitality industry practices.
- Familiarity with reservation systems and software.
**Salary**: ₹15,000.00 - ₹30,000.00 per month
Schedule:
- Day shift
**Speak with the employer**
+91 9326569691
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