Reservation Executive

3 weeks ago


Navi Mumbai, India Traveler's Escapade Full time

**Job Title: Reservation Executive**

**Location**: Kharghar, Navi Mumbai

**Industry**: Hospitality

**Job Responsibilities & Duties**:
**Reservation Management**:Efficiently handle OTA's channels and processes reservations through various channels, including mail, telephone, and central reservation systems referral.

**Product Knowledge**:Stay informed about the selling status, rates, and benefits of all packages and plans offered by the establishment.

**Record Maintenance**:Create and meticulously maintain reservation records, organizing them by date of arrival and check-out listing.

**Customer Service**:Resolve customer service issues promptly and professionally, ensuring a positive experience for guests.
Book new reservations when required, demonstrating excellent communication and interpersonal skills.

**Guest Satisfaction**:Proactively ensure guests' satisfaction by addressing any concerns they may have during their stay.

**Communication**:Maintain open communication with guests throughout their stay, actively addressing their needs and preferences.

**Information Provision**:Respond to inquiries about services, facilities, and activities, providing accurate and detailed information to enhance the guest experience.

**Local Knowledge**:Offer insights into local attractions and activities, assisting guests in making informed choices about their leisure time.

**Policy Explanation**:Clearly communicate information about rates and other policies, including cancellation policies, to guests.

**Qualifications**:

- Previous experience in reservation management or a related field is preferred.
- Excellent communication and customer service skills.
- Knowledge of hospitality industry practices.
- Familiarity with reservation systems and software.

**Salary**: ₹15,000.00 - ₹30,000.00 per month

Schedule:

- Day shift

**Speak with the employer**
+91 9326569691



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