Customer Operations Executive

4 weeks ago

Bengaluru, India Pentland Brands Full time

16 November 2023 Job ID: 1488
- Bangalore
- Customer Operations
- Permanent - Full Time

Pentland are recruiting for a Customer Operations Executive for our Bangalore office.

Customer Operations Executive - The role you’d play:

- Perform timely order processing & work cross-functionally with internal & external parties
- Work on timely and accurate reports/projects regarding customers’ requirement
- Co-ordinate with internal departments to make sure the order process is smooth
- Support regional team for reporting / ad hoc requirements etc.
- Identify potential supply chain issues and resolutions with effective communication to the customers
- Provide high level customer service support & build long term relationship with customers
- Familiar with SAP & other office programs for daily operations
- Order placement and deliver against customer orderbook.
- Organizing, tracking and satisfying in season order requests.
- Process cancellations, credits, debits, returns of non-faulty goods, VAS and DC requirements
- Export documentation and compliance for global logistics, in need
- Order management and administration of business processes related to orders for goods or services.
- Managing the key activities and actions involved in processing an order to the satisfaction of the customer.
- Provide constantly updated Sales and Order book information, a record of customer returns, debits and credits and general and order processing activity.
- Making and communicating the necessary changes made to the Customers Order book in line with the business and customers’ requirements.
- Working cross functionally with the Asia merchandising and shipping team to manage the aspect of delivering Direct Delivery Export to Market if required.
- Understanding of Export and Internal Direct Delivery processes

Customer Operations Executive - What you’d bring:

- Attention to detail & organize.
- Reporting and analytical skills
- Experience in the business flow from order placed to cash to delivery.
- Experience in administrative duties to raise cancellations, credits, debits, invoicing, and orders.
- Experience of interpreting large amounts of data and confident in reporting procedures
- Strong communication skills both written and verbal in a multi-cultural environment.
- Able to work and think cross-functionally to make sure the order process is smooth.
- Knowledge of export procedures and documentation preferable
- Strong SAP & BW skills & other office programs for daily operations e.g., strong excel usage.
- Fluent in English
- Team player & a problem solver

Who we are

Pioneering Brands that Make Life Better

We are Pentland Brands, a global business touching the lives of millions through some of the world’s most-loved active and footwear brands. We own Speedo, Berghaus, Canterbury of New Zealand, Endura, Mitre, Ellesse, SeaVees, KangaROOS and Red or Dead. We’re the UK licensee for Kickers and have a joint venture with Lacoste footwear.

We have a rich and remarkable history, of family, of ambition and of innovation, of leading from the front with a legacy of outstanding brands and equally outstanding people. Of pioneering brands that make life better. Brands that create an emotional connection with our consumers and help keep people on the move. Brands that do good, that form part of a positive business that takes action for people and planet.

We celebrate differences and give everyone the freedom to innovate and develop because we know this is an exceptional place to build brands and build your career. We want you to come to work every day excited about what we can achieve when we have a clear and single-minded focus on being consumer-centric and relentlessly focused on improving our performance.

Always guided by our principles, we not only do a great job, but we also do it in the right way; success is a team game; with clarity and courage; better as standard; in good conscience. We believe every individual has the power to shape the Pentland of the future, by making sure that every day we’re better than the day before. Join our team of passionate, exceptional individuals, and do the best work of your life.

All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, age or disability.

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